Pont Casse Vacation Packages

Staff was ok, but I was offered food, then told I needed to pay for it with an outdated payment method (cash) which I didn't have and couldn't get. I explained my issue with ATMs on the island and reception did not show any compassion and didn't care.

Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm option & we arrived at 12:30pm. We were told that we were going to have to wait until 3pm to be taken to our villa. Check in had been advertised as 3pm, so I'm not exactly sure why they even provided a noon-2pm option on the form - it was misleading & set wrong expectations. They took our luggage to the villa & told us we could utilize the pool or beach while we waited. Well, our bathing suits were in our luggage so they had to fetch our luggage so we could change into our bathing suits. 3pm rolls around and no word. We ask at the pool bar & someone comes to us at 3:15pm to let us know we would be picked up in about 15min. Having to wait until AFTER the advertised check in time when we had been waiting 3hrs was extremely irritating. Another disappointment was the lack of bathroom toiletries that would be default at other places of this cost. Blackout blinds on 3 walls of windows but not the 4th in the bedroom. The view, privacy, activities, & hostess were great.

We had a wonderful stay at the Intercontinental Dominica. Beyond the great onsite restaurants, the wonderful spa, beautiful rooms and outstanding views of the water and the mountains, were the lovely and engaging team members from the attendants that greeted you to the front desk to every member of the resort, all were friendly and helpful.

Fantastic hotel, hands down. The only reason I didnt give 5 stars, is they dont have a microwave for guests. If you have leftovers from dinner, you have to go back to the restaurant for them to reheat your food. My only recommendation is to have a microwave either at the bar or every other floor near the ice machines.

Room basic, safe not working, no master key, no hairdrier, no medical kit. Website states no plastic straws but in use even after telling them, band by Dominica gov. Limited menu and then could not provide choice, did not have ginger ale. Waited an hour for hot breakfast cereal. Only filtered coffee no cappuccino etc. Eco resort! Gardeners using 2 stroke noisy blowers why not battery. Plastic on beach, could ask customers to pick up a piece to help eco! Finally beautiful location.