Pollina Vacation Packages

The hotel has a great location, but bad management. The place is wrecked, everything is rusted and VERY old. The double beds are actually 2 single mattresses, so if you are a couple prepare to fall between the gap. There is no Wi-Fi in rooms or anywhere near them. You have to go to reception, and it's limited even at hours with no one around. Took me 15 mins each time to download emails. The staff are all really unfriendly/not helpful even if you speak Italian. You can't pay with cash but you have to top-up your room code to use in the facilities and it's NOT REFUNDABLE!!! Because there's in no place to eat in a 6km radius they charge you 15 euro for lunch or dinner and It's horrible.

Obiekt z historią i klimatem, super basen, śniadania były pyszne. Nasz pokój miał zepsutą klimatyzację. Byliśmy na początku czerwca więc nie było tragedii, ale było to duża niedogodność. Pierwszy pokój dostaliśmy w przyziemiu, mieliśmy mieć pokój z bocznym widokiem na morze, a tam nie widać było nic, było ciemno i przygnębiająco. Od razu po zwróceniu uwagi dostaliśmy nowy pokój, tym razem bez klimatyzacji. Nie popsuło nam to wakacji, śniadania i pięknie położony basen rekompensowały niedogodności, więc polecam obiekt, ale działająca klimatyzacja na Sycylii to konieczność!

Nice staff and unique hotel however, got food poisoning at their restaurant and was on the brink of needing to go to the hospital. The beds are rock hard too, makes for a very uncomfortable sleep.

This was our 2nd time at this fabulous resort. The Signature Level is so worth the extra money. The staff was super friendly and helpful. The food in the restaurants and Buffet was so good and there were plenty of food choices. I would definitely go back a 3rd time!!!!

Best experience ever, every staff member made the stay so much more magical