Poinsettia Vacation Packages

Clean room, a lot to do, beautiful place

Beautiful property at an excellent price!

When checking in, the staff were very attentive and welcoming, which made a positive first impression. However, after arriving in my room, I carried out a routine check and found multiple small hairs and some stains on the bed sheets. I returned to reception to request a room change. At this point, I was assisted by a different member of staff who informed me I could not be moved and would need to wait for the room to be cleaned, despite it having already been prepared. Unfortunately, no apology was offered, and the interaction left me feeling quite uncomfortable. Shortly after, the original staff member returned, apologised sincerely, and kindly arranged an upgrade to what I was told would be a clean room. I appreciated this effort. However, upon checking the new room, I again found several long hairs in the bed, along with what appeared to be toenail clippings in the room. Due to my earlier experience, I did not feel comfortable raising the issue again and instead cleaned the area myself. Additionally, as a solo female traveller, I did not feel safe in the surrounding area. There appeared to be a significant number of people sleeping rough nearby, which may be important for other guests to be aware of when considering their stay. Overall, it is disappointing to leave this review, especially given the positive start. However, due to the cleanliness issues and my overall experience, I would not choose to stay here again or recommend the property.

Beautiful fully appointed rooms and excellent location.

1. The staff was ... meh. My key-card for some reason didn't open my door late at night and I went to the front desk. I guess he had a long day, but he was not helpful and acted as if it was my fault that the card didn't work. Said "you have to be patient, mam; just doing my job, mam" etc, while I said nothing. 2. Lots of construction on the site 3. Restaurant closed early and with no food options in the neighborhood, there is really no place to hang out or get food. In fact all amenities closed on the early side, so nothing to do after 9:00 pm