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Great location. Great breakfast. Lobby beautiful. Rooms were tired. Staff great Bar was nice did not eat at the restaurant

I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it.

This is the perfect hotel for exploring Milan. It’s only a short walk or tram ride from the city centre and all the attractions, in a quieter part of town. The rooms are very well appointed and there is a fabulous breakfast buffet and restaurant, but what stands it apart are the incredible staff. They are so friendly, helpful and attentive, and nothing is too much trouble. We couldn’t recommend this hotel highly enough.

Clean and modern room and bathroom. Outstanding panoramic view of Milan overlooking Duomo that is only half a mile away. Same view during breakfast or dinner. Highly recommended.

We loved everything, from the very first moment until our departure. Wonderful staff, outstanding service. One of the best hotels we have ever stayed at. The food is exceptional, of the highest standard. The staff’s attention to detail is beyond anything we are used to. We celebrated a birthday, and they knew exactly how to make it as special, elegant, and enjoyable as possible. We are already looking forward to the next time.