Pink Vacation Packages

VERY slow check in and no air in the lobby while waiting.

I fell for the beautiful pictures online, but unfortunately our room was nothing like the advertised photos. Had I known what I was actually getting I would have booked somewhere else. I’m not sure if we just got a bad room, but it was pretty sparse when it came to furniture and it needs updated- everything in the room was poorly decorated and furnished, and the placement of everything was super weird. Our key cards stopped working before checkout time. The blinds are on a remote and were broken so we couldn’t get natural light in our room. There was no TV remote when we originally came into the room (although a super friendly staff member brought one to us immediately when we let them know). The bathroom had no functional place to set your belongings, and hooks were too far away to utilize when taking a shower. The bathroom had blue painters tape lining the wall and the escutcheon plates on the grab bars were falling off. You could also hear people walking above us pretty loudly late into the night. The good: beautiful lobby and super friendly staff. The bed was also really comfy.

We had just stayed in a LaQuinta in Glen Rose, TX and it was wonderful. The low rating here is due to a couple of things--one of which is out of the control of the local hotel. Unlike in Glen Rose, we needed to do a couple of tasks for work and needed access to the wifi. We were told by the staff that Wyndham had recently changed their policy for free wifi access so that you had to "join" their rewards program. I already had an account that had not been accessed in a while and when I tried to access it, a verification email was sent to my email account--which without wifi, I had no access to. A catch-22 situation and I spent nearly an hour trying to make it work and had thought I would just sign up for a new one. One front desk person helped--the other one was not helpful at all and was in fact directly rude (I failed to get names). This policy is in direct opposition with other hotel reward programs I'm a member of and I don't think it's appropriate. Secondly, having just come from the Glen Rose LaQuinta who served Seattle's Best Coffee, this location served some brand that was close to being undrinkable. We didn't bother asking and just went to Starbucks instead. Our trip involved multiple stays in other brand hotels and they all had free wifi by entering our name and room number.

pool is alright