Pila Trailhead Tours and Activities

Staff was very friendly and attentive. The Italian restaurant Noi was phenomenal. But when a pool umbrella fell and hit me on the head, the hotel did nothing. I was in pain half our stay and they refused to do anything, or compensate us for the injury on any way.

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

Our 3rd time at this hotel. Not as good as before, we were disappointed. No violinists as usual, cocktails were not very good and very inconsistent, no offer on an upgrade. Most toiletry items were missing or never replenished when asked for, as with the kitchen items. The Bocado steak restaurant table and chairs were very uncomfortable. The chairs were too high for the table. I am 5ft 5in and my legs would not fit under the tables. Unlike the breakfast /Mexican restaurant, where the tables and chairs were very comfortable. Breakfast was very good, Bocado Steak was excellent for food. The staff were excellent though. Very consistent.