Pencoed Vacation Packages

The hotel could be amazing but unfortunately it is now dated and needs to be refurbished. The standard twin room does not have an overhead shower and the room was dated and shabby. There was no bottled water as stated either. The room was also very hot and they do not provide fans as standard. The pool is lovely but does need a little TLC and the showers in the changing rooms are extremely hot. As is the general temperature of the changing rooms. There was an issue with scolding hot water from both taps in the sink and staff did sort this fairly quickly. I would not the hot temperature water in the rooms is very hot and should have a warning note. Also you are on a busy fast road, which is audible and tricky to pull onto. The staff were lovely and very helpful.

Honestly 10\10 what a great hotel

Good large room with huge king size bed really comfortable and good shower. Clean and quick lifts with car park good location for Cardiff city centre.

Lovely hotel and very helpful staff. Excellent food. Disappointed with the spa facilities, certainly not luxury. Massage rooms were in a hut next to the swimming pool. You had to walk behind the reception desk and through the swimming pool to get there. There was no relaxation room. Enjoyed the massage but for the price I had hoped for some luxury and somewhere to lie down and chill afterwards. Also you have to go through the tiny gym to get to the hot tub and if someone is using the treadmill you can hear the thumping when in the hot tub. Not very relaxing