6/10 Okay
Alice
Travelled with partner, Travelled with group
Jan 16, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this resort is incredible and the view is out of this world, I could never get bored of sitting by the main pool looking out at the 180degree views of the ocean. The pools are also amazing, although there were meant to be 3 but 1 was demolished which you don't find out until you arrive. And the service is very good although many of the employees were trainees, so things were slow. The restaurant food is very overpriced for what it is but the breakfasts are good. The rooms are small and dark and there seems to be an issue with plumbing which makes the rooms damp and mouldy - the stone walls are literally growing thick mould and our bed sheets smelt of mould and had mould on them. The showers and bathroom floors are unhygienic as the water just sits under timber slats, which rot because they have turned soft. Everything falls under the guise of eco-friendly but the prices should reflect this and it needs to be explained on the website and not only during the walk through from front desk.