Paolini Vacation Packages

Cleaning service was excellent. Parking was also good, but it was off season so there weren’t too many guests. The ambience around the pool was stellar with comfortable canopies beds and places to enjoy the sun. Breakfast was provided by the neighboring restaurant, and the woman who made omelettes could not have been more un-friendly! In fact, “omelette lady” has now become code between my husband and me for a person who is not nice. Our bed was too bouncy, but the room was spacious. We had a flood from the shower into the bedroom, and the staff told us not to worry about it and that it was “normal.” That struck us as strange, but we figured it was an Italian thing.

Fantastic hotel and service, staff are very friendly and professional. We had a great stay. We went at end of August 2025. Three minor comments on the property (1) the pool was very cold - too cold for our kids - would be good if there was temperature control (2) a regular shuttle into town would be good, we hired a car but if there was a regular shuttle on an evening it would be better; (3) the beach resort was a long way, I wouldn’t bother with this if I was managing the hotel - it was wasn’t worth the effort and again the shuttle times are extremely limited, would feel trapped down there without a car.

Now, THIS is a true 5 star experience! Magnificent hotel with a perfect location, unbelievably helpful staff and super clean. Perfect service, impeccable food, breakfast and everything else. If you want to stay in luxury in Palermo, this is where you go! Grazie Mille !

Yes it was excellent

We stayed for four nights at the Palazzo Sant Agostino, which is centrally located in the Capo market area. Like much of Palermo, it is a very characterful (shabby-chic) building. Our first night was in Room 7 which is downstairs in the garden area - which was a bit dark and got quite noisy in the morning (as it is underneath where breakfast is served). However the staff kindly moved us to Room 3 on the first floor which was more comfortable. The staff were super helpful overall, providing advice on what to do/see in Palermo.