Panama Viejo Tours and Activities

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Rooms were very clean and staff respectful and helpful at all times, views from the pool rooftop are stunning and can see the city, breakfast was great with several options to chose from. Will definetely come back it was a great place to stay in the City for me and my family.

Beautiful pool, comfortable room, easy to stay with our 3 dogs, delightful staff, and excellent location -far enough from town to enjoy a quiet stay and close enough to walk to the many restaurants. We live in Panama and plan to return.