Palm Island Vacation Packages

Air conditioner was very effective. Room clean and staff was polite and friendly

The hotel has a lot going for it, especially the setting. The pool area offers a great view and is a relaxing place to spend time, though the pool itself could have been cleaner. One of the bigger disappointments was that several advertised amenities weren’t available during our stay—the beach club was closed, along with some of the restaurants and the pool bar. That took away from the overall experience and value. That said, the staff was consistently friendly and welcoming, which made a positive difference throughout the trip. The drinks were well made and enjoyable, but the food service was noticeably slow—even when the restaurant wasn’t busy—which became frustrating at times. Overall, we still had a good experience and enjoyed our stay, but it didn’t quite live up to expectations given what was advertised. With a few improvements and more consistency in what’s open and available, this could easily be a much stronger experience.

Very welcoming and fantastic location.

Overall, this is a beautiful resort with some highs and a few frustrating downsides. I’d rate it an 8/10. The property itself is stunning, and the beach is absolutely beautiful. The food was honestly a standout—10/10 across the board. The complimentary water sports during the day were also a great perk, and there was rarely much of a wait for those. That said, the room could have been cleaner, and the mini fridge isn’t restocked unless you specifically ask, which felt like something that should be automatic. Service overall was mixed—some staff were excellent, but others weren’t very friendly and didn’t seem too welcoming. One big thing: I would not recommend getting a butler. It really didn’t add much value and was actually a bit inconvenient at times. The only real benefit was helping secure beach or pool chairs, which are otherwise very hard to get. If you skip the butler, I’d suggest renting a cabana instead—the service there was better anyway. The boat transfer to the hotel was nice and scenic, but not necessarily faster than taking a cab, especially since there was still a wait. Be prepared for “island time”—service can be slow, whether it’s waiting for food at restaurants or getting assistance from staff. Also, the crowd tends to be older (50s–60s), and things quiet down pretty early, so don’t expect much nightlife after 11pm. The weather was a mix of sun and quick rain showers, but it didn’t take away from the experience since it usually cleared up fast.

We enjoyed the pool and utilized the store