Palais Secco Pastore

After staying at Hotel Milano & Spa Verona several times over many years, I was very disappointed by how a recent booking modification was handled. We had reserved two rooms for Sunday and Monday and simply asked to move the booking to the same days the following week. We were not requesting a refund or cancellation—only a date change. The request was refused, and we were told that we would have to pay for two new rooms while the original reservation remained fully charged. This effectively meant paying twice to postpone the stay by one week. Although the hotel manager was present at reception, she did not come over to discuss the situation or try to find a solution. This is a small three-star hotel with very compact rooms, yet its prices are closer to those of higher-category properties. In my opinion, the service does not match the rates charged. The “Spa” designation also seems more like a branding element than a genuine full-scale wellness experience. Overall, the hotel felt like a tourist trap for visitors to Verona. There are many other attractive hotels in the city offering better value, greater flexibility, and more considerate customer service. Future guests should carefully check the booking conditions and actual facilities before reserving.

Hôtel agréable mais isolement phonique rédhibitoire Commençons par les points positifs, car ils sont réels : le personnel est chaleureux et accueillant, la localisation est excellente — à deux pas des arènes, idéale pour explorer la ville à pied — et le petit déjeuner est franchement de qualité, un vrai bon point. Malheureusement, tout s'arrête là. La chambre est extrêmement petite, et la salle de bain (2-3 m² à peine) relève du casse-tête : il faut littéralement se contorsionner pour circuler entre la douche et les toilettes. Côté rangement, seul un placard penderie est disponible, ce qui rend difficile l'organisation de ses affaires pour un séjour de plusieurs jours. Mais le point véritablement rédhibitoire, c'est l'insonorisation entre les chambres — ou plutôt son absence totale. On entend absolument tout ce qui se passe chez les voisins : conversations, rires, douche... On partage involontairement leur intimité, et eux la vôtre. Résultat : nuit de sommeil impossible sans boules Quiès, et encore. Pour un voyageur au sommeil léger, c'est tout simplement éliminatoire. Dommage, car le cadre et l'accueil méritaient mieux. À réserver uniquement si vous êtes un dormeur de pierre.