Palacio Moctezuma Tours and Activities

The description was incorrect. It said bathroom, but there was not a bathroom, but a toilet behind a glass door and a shower behind a glass door, so you heard and saw everything. The pictures were deceiving, since there was no separate bathroom. We had booked a courtyard view, but there was no courtyard we could see. Since it was called UMusic Hotel with a music hall venue, we were unable to see any music being performed while we were there for 5 nights. We asked to see the music being performed, but were told we were not allowed in for any of the shows. Highly disappointed with the listing photos of the room and access to the music hall. If this is a 5 star hotel, it did not meet the requirements as listed on the web site. But, the staff was great and the breakfast delicious.

Very well brand new hotel in the middle of Madrid, room are really nice and the ambiance is amazing. Unfortunately staff must follow up and not always they arrive to match

Cleaning staff never had wash cloths to provide. We were told the hotel no longer offers them?? How do you properly shower with no wash cloth. Found it odd as when we arrived we had two, after we used them they took and never replaced. Breakfast was excellent and the other staff were very friendly and accommodating.