Pacific Mall Tours and Activities

A brilliant hotel if you are travelling to or from Delhi airport. The hotel was well located, modern and very clean. We had a family room which was spacious and well equipped, comfortable and very clean. The rate included an evening buffet meal as well as breakfast and complimentary airport pick up or drop off which I had not realised and this made it very good value for money. The staff were really friendly and welcoming - on the last night of our holiday our children wanted takeaway pizza and the wonderful staff arranged this for us. Service was excellent and the breakfast was very good. On our way to the airpot my husband realised he had left a bag in our room! We did not have time to turn round and sit in traffic back to the hotel so they sent out another driver to meet us with the bag, really outstanding service which saved us missing our flight!

Everything was amazing, especially Purvi, who provided excellent service. However, my experience with Kian Restaurant was extremely disappointing. We were repeatedly told that Kian Restaurant was fully booked or sold out. Surprisingly, when we visited around 9 PM on Karva Chauth, during peak dinner hours, there were only three families dining in the restaurant. Even after arriving, the staff told us they were fully booked. When I mentioned that reception had confirmed availability, the restaurant staff admitted that they were only offering a dining package starting at ₹15,000 plus taxes. It genuinely felt like they were misleading guests by saying they were sold out rather than being transparent about their pricing. To make matters worse, they offered us an outside decorated table for ₹35,000 plus taxes. I eventually paid ₹17,700, including taxes, but honestly, the à la carte option would have been a much better choice. My concern is not just the pricing but the lack of transparency and customer service. If there are minimum spending requirements or special occasion packages, guests should be informed upfront instead of being told that the restaurant is sold out. A special occasion should be about enjoying the experience, not feeling pressured into expensive packages. I hope management takes this feedback seriously. Purvi was wonderful, and everything else was amazing, but Kian Restaurant definitely needs to improve its transparency and treatment of guests.

Good size room but not much natural light. Staff were amazing. Very helpful.