6/10 – Acceptable
Alba P.
3 nov. 2021
The Study
The cottage was cosy however, the grounds were in need of maintenance. When we had operational issues with the heater and TV, we were unable to contact anyone, although I left voice messages.
On Saturday I stopped at the Rocky Point Properties Office which manages Palmer Point. After I left a written message since although the door was open, there was no one there, and spoke to a person who was delivering firewood who sent Scott, the property manager, a text message to call me, that I finally got a text from Scott. He was very kind, gave me some info on how to operate the heat and TV and when that didn't help, sent his father to help. His dad was also very kind, showed me how things worked, brought fresh batteries, and even helped my son, who is autistic, put a model car together!
A critique would be that the deposit charged in
case of damages takes 2 weeks to be refunded and when it is the money isn't refunded to the card used but a check is sent in the mail.
Alba P.
Séjour de 2 nuits en octobre 2021