Title: Real Inn Nuevo Laredo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Real Inn Nuevo Laredo Hotel in Nuevo Laredo with a health club and a 24-hour front desk ![Reception](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/60fcfc2a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/a343f8bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/da22d838.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 7:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/3d2e1733.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/45ee8625.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Real Inn Nuevo Laredo offers an upscale, eco-friendly retreat with thoughtful amenities. Enjoy refreshing swims in the pool, explore the garden, or dine at La Huerta restaurant. Free self parking, express check-out, and helpful staff are available to assist. VIP Access 8.4 Very good ## Popular amenities - - Pool - Bar - Parking included - 24/7 front desk - Housekeeping VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1095153&PinnedHotelID=1095153&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe King](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/18df8f80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King 8.2 Very good 23 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Rainfall showerhead - 393 sq ft - Sleeps 3 - 1 King Bed ![De Lujo Superior Dos Camas](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/04f40500.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### De Lujo Superior Dos Camas 7.4 Good 3 reviews ### Highlights Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Rainfall showerhead Microwave - 538 sq ft - Sleeps 4 - 2 Double Beds OR 1 Twin Sofa Bed ![De Lujo Superior King](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/43eb5a16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### De Lujo Superior King ### Highlights Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Rainfall showerhead Microwave - 538 sq ft - Sleeps 3 - 1 King Bed OR 1 Twin Sofa Bed ![Junior Suite King](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/49cf9f9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite King ### Highlights Air conditioning Mini-fridge Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Rainfall showerhead - 538 sq ft - Sleeps 3 - 1 King Bed ![Deluxe Dos Camas](https://images.trvl-media.com/lodging/2000000/1100000/1095200/1095153/ffa0651b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Dos Camas 8.4 Very good 19 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Rainfall showerhead - 398 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNuevo-Laredo-Hotels-Real-Inn-Nuevo-Laredo.h1095153.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNuevo-Laredo-Hotels-Real-Inn-Nuevo-Laredo.h1095153.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C27.44953%2C-99.51903&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VNytgeNEJdiaj3ys1hXpXBlJIAk=) Av Reforma No 5430 Colonia Lagos, Nuevo Laredo, TAMPS, 88290 #### What's nearby - Reform Mall - 5 min walk - 0.5 km - Paseo Reforma - 7 min walk - 0.6 km - U.S. Embassy Mexico Applicant Service Center - 6 min drive - 2.7 km - United States Consulate - 8 min drive - 3.4 km - La Junta Baseball Park - 13 min drive - 4.9 km #### Getting around - Nuevo Laredo, Tamaulipas (NLD-Quetzalcoatl Intl.) - 12 min drive #### Restaurants - ‪Tim Hortons - ‬1 min walk - ‪Good Tea - ‬8 min walk - ‪Sportortas - ‬9 min walk - ‪Tomatillos - ‬8 min walk - ‪Kloster - ‬4 min walk ## About this property ### Real Inn Nuevo Laredo Upscale hotel in the business district Consider a stay at Real Inn Nuevo Laredo and take advantage of a terrace, a garden, and dry cleaning/laundry services. The on-site international cuisine restaurant, La Huerta, offers breakfast, lunch, and dinner. In addition to a bar and a health club, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Swimming pool along with sun loungers - Free self parking - Buffet breakfast (surcharge), an outdoor pool, and express check-out - Babysitting (surcharge), luggage storage, and smoke-free premises - Guest reviews say great things about the helpful staff Room features All 120 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and desk chairs. Other amenities include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with premium channels - Wardrobes/closets, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1620000/1619300/1619210/715c4325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Nuevo Laredo by IHG Nuevo Laredo - Pool - Breakfast included - Free airport shuttle - Parking included 8.6 Excellent 1,002 reviews CA $110 CA $122 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1619210&PinnedHotelID=1619210&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room](https://images.trvl-media.com/lodging/1000000/670000/664500/664472/ebbde9fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Express Nuevo Laredo Nuevo Laredo - Pool - Breakfast included - Free airport shuttle - Parking included 8.2 Very good 908 reviews CA $118 CA $131 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=664472&PinnedHotelID=664472&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1290000/1287600/1287589/bb28427c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Nuevo Laredo Inn & Suites Nuevo Laredo - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,000 reviews CA $145 CA $161 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1287589&PinnedHotelID=1287589&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Room](https://images.trvl-media.com/lodging/2000000/1490000/1486400/1486338/6914c7b5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colon Plaza Business Class Nuevo Laredo - Pool - Parking included - Free WiFi - Restaurant 8.2 Very good 1,003 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=1486338&PinnedHotelID=1486338&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/21000000/20330000/20322700/20322675/276a54af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Hotel Cantera La plaza Nuevo Laredo - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 747 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=20322675&PinnedHotelID=20322675&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/2000000/1120000/1119800/1119728/f9869b7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Nuevo Laredo Nuevo Laredo - Breakfast included - Parking included - Free WiFi - Air conditioning 7.8 Good 908 reviews CA $108 CA $120 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=1119728&PinnedHotelID=1119728&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 2 Queen Beds](https://images.trvl-media.com/lodging/70000000/70000000/69996500/69996471/3fd7781c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Los Robles Nuevo Laredo - Pool - Parking included - Free WiFi - Business services 9.4 Exceptional 148 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=69996471&PinnedHotelID=69996471&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/91000000/90130000/90129800/90129722/757edd87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meson Del Rey Nuevo Laredo - Parking included - Free WiFi - Housekeeping - 24/7 front desk 7.8 Good 70 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=90129722&PinnedHotelID=90129722&HadPinnedHotel=true®ionId=-1&adults=2) ![Smart TV, fireplace](https://images.trvl-media.com/lodging/100000000/99860000/99857500/99857498/7db1b743.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Vista Hermosa Nuevo Laredo - Hot tub - Kitchen - Washer - Dryer CA $243 CA $369 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=99857498&PinnedHotelID=99857498&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Double Room](https://images.trvl-media.com/lodging/102000000/101440000/101431800/101431701/5087cdd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cazadores Nuevo Laredo - Parking included - Free WiFi - Air conditioning - Laundry 7.0 Good 68 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=101431701&PinnedHotelID=101431701&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 215 per person - A bar/lounge - A restaurant ### Restaurants on site - Blue Bar - La Huerta ### Things to do - Health club - Outdoor pool - TV in common areas ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 3,810 square feet of conference space - 5 meeting rooms - Business center ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel ### More - 1 building - 5 floors - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with premium satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Desk chair - Iron/ironing board - Laptop-compatible safe - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The property will be renovating from November 3 2025 to November 10 2025 (completion date subject to change). The following areas are affected: - Swimming pool During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 215 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Pool access available from 7:00 AM to 8:00 PM ### Property is also known as Real Nuevo Laredo Real Inn Nuevo Laredo Real Inn Nuevo Laredo Hotel Hotel Real Inn Nuevo Laredo Real Inn Nuevo Laredo Hotel Real Inn Nuevo Laredo Nuevo Laredo Real Inn Nuevo Laredo Hotel Nuevo Laredo ## Frequently asked questions ### Does Real Inn Nuevo Laredo have a pool? > Yes, this property has an outdoor pool. Pool access is from 7:00 AM–8:00 PM. The property will be renovating the pool from November 3 2025 to November 10 2025 (completion date subject to change). ### Is Real Inn Nuevo Laredo pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Real Inn Nuevo Laredo? > Self parking is free at this property. ### What time is check-in at Real Inn Nuevo Laredo? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Real Inn Nuevo Laredo? > Check-out is at noon. ### Where is Real Inn Nuevo Laredo located? > Situated in the business district, this hotel is within a 10-minute walk of Reform Mall and Paseo Reforma. Hospital Mexico Americano Nuevo Laredo and FINSA Nuevo Laredo Industrial Park are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Real Inn Nuevo Laredo Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 554 8 - Good 218 6 - Okay 106 4 - Poor 59 2 - Terrible 64 ### 8.4/10 Cleanliness ### 8.8/10 Staff & service ### 8.2/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Mauricio Nov 4, 2025 Liked: Cleanliness, property conditions & facilities Excellent ##### Mauricio Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### roel Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff ##### roel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Andres Jun 17, 2025 Liked: Cleanliness, property conditions & facilities Very nice place ##### Andres Stayed 2 nights in May 2025 ### 10/10 Excellent #### MIGUEL Jul 13, 2025 Liked: Staff & service, amenities, property conditions & facilities Nice Place ,Great Bedroom Big Pool \*. Friendly Staff ##### MIGUEL Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Brenda Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, nice costumer service ##### Brenda Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Lazaro Mar 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel...clean...rooms are great size...bed awesome ##### Lazaro Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Zahira Apr 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice clean and quiet ##### Zahira Stayed 1 night in Apr 2025 ### 8/10 Good #### Carmen Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Carmen Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jeff Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No air conditioning in lobby or dining room ##### Jeff Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Luis Sep 13, 2025 Liked: Cleanliness, staff & service, amenities The room was ok. I expected a bit more from this hotel. There was no A/C in the lobby nor restaurant. Room was ok. It looked quite a bit worn., ac in room worked fine. Had a bit of trouble with the toilet at first but that got fixed quickly. I got to say. breakfast was absolutely delicious. Again, the downside was that they had no A/C in the restaurant. The people working at the hotel were all great people with experience and the will to help the customer and make him feel welcome., no exceptions. ##### Luis Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Kathya Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ... ##### Kathya Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jose Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Excelente ##### Jose Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Christoper Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Christoper Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Freddy Oct 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent ##### Freddy Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Cesar Mar 23, 2025 Liked: Property conditions & facilities All ok ##### Cesar Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Xavier Aug 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best Choice ##### Xavier Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Itzel Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Itzel Stayed 2 nights in Feb 2025 ### 8/10 Good #### Sergio Mar 1, 2025 Liked: Cleanliness Ok ##### Sergio Stayed 2 nights in Feb 2025 ### 8/10 Good #### Maria Paula Jan 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Maria Paula Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Adonai Sep 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good. ##### Adonai Stayed 1 night in Aug 2024 ### 4/10 Poor #### CLAUDIA OCAÑA Oct 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### CLAUDIA OCAÑA Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Mike Sep 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities N/a ##### Mike Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Elizabeth Oct 14, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Checked in around 8pm. Reported broken ac around 10pm after we gave it time to run a while. Late response from maintenance on broken ac. Took over 3 hours to try to fix the ac with very poor communication as to what was happening or wrong. I was told at least 3 times that he would be about 15 mins but we did not hear back until and hour or so each time. Finally gave us the option to move to a different unit with a working ac at 2am but it would be a downgrade from our jr suite which we accepted with the understanding that we would be issued a credit/refund for the downgraded room level. It has now been weeks and the hotel refuses to acknowledge or take responsibility for our inconvenience. ##### Elizabeth Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Salvador Nov 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities todo super bien, solo que un trabajador en varias ocasiones e insistentemente nos pidio propina cuando no teniamos porque hacerlo ya que no aceptamos su ayuda cuando el se ofrecio a ayudarnos, pero de alli en fuera todo super bien. la persona de recepcion y limpieza super amables en todo momento. ##### Salvador Stayed 2 nights in Nov 2025 ### 6/10 Okay #### griselda Nov 2, 2025 X ##### griselda Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - 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