Norrangens Alpacka Tours and Activities

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

This is my second stay here and the property just opened a few weeks now. Everything about this property is perfect. The staff, the location, the cleanliness, the beautiful rooms, the public space and vibe here is just amazing. I can’t remember the English guys name at the check in but he is Ace. Supermarket within feet and lots of restaurants including food truck for authentic food and if you need a McDonald’s fix… right there also. I’ll def return next time I am in town.

Very loud hotel. Historic building with loud doors and floors and thin windows on a busy street. Would not stay here again unless location was more important than comfort