Norborne Vacation Packages

When we arrived our door would not lock easily. You had to really pull it and we thought that would be sufficient. Used the dead bolt while in the room. Went down to inform the desk and was told he would tell maintenance. He also offered to move our room we opted out of that since we had finished a very long trip do to traffic back up figured it would be fixed by the next day anyway (it was not) after multiple reports it was taken care of on Saturday. Came back to the room Friday night and it was open. We don’t keep valuables in our room so nothing was missing but the floor was not secure. Now on to the breakfast. Every day when we came down (not late) the coffee was always being brewed most places have a back up pot ready for busy mornings. Second morning there was no milk, one hard boiled egg etc. it was a mess. I took coffee up to the room for my husband unfortunately the cup crushed and spilled all over him and the bed. When we told the staff they were very sympathetic and asked if he need medical attention. I explained that the bed needed changed and that we would take care of burn cream on our own. When we returned from cvs my husband had to ask again for them to change the bedding. All of the staff was polite I just wish I could say they were on top of things. I am also looking at why I was charged 38.48 yesterday? Thank you for listening