Newport Arch Tours and Activities

This website says there is a restaurant and shows photos of breakfast and dining facilities. I only book hotels that do breakfast. The restaurant is closed and they do not do breakfast. This website misled me. As a result I needed to go out and purchase breakfast for my family. The receptionist I dealt with was very helpful. He should be commended for doing his best in difficult circumstances. 1. Three fresh large red/orange stains on the carpet. I came in for early check in. These stains were clearly from the night before. The cleaners had tried to clean them but they were still very visible. I asked the receptionist to send the cleaners back, which he said he did. Unfortunately, they couldn't get rid of the stains. 2. Food stuffs (crisps/similar) between the beds. 3. Coffee stains on the wall above the single bed. 4. The decorative cushions on the bed were insanitary. 5. Two of the four glasses provided were dirty. 6. One of the bedside lights had a missing bulb. 7. Broken TV. Missing power cable and remote control. Receptionist found us a new TV and explained it appeared previous guests appeared to have broken/stolen things. This should have been identified when the room was being prepared. I will not be returning.

I was double charged when I checked-in and had I not mentioned it, the staff wouldnt have noticed this either (my booking was online and pre-paid). The room itself was clean and spacious, however, the walls are paper thin and so I had a sleepless night because of the family next door with a crying toddler all through the night. I had specifically asked to have a quiet area booked so felt quite disappointed when even this wasnt factored in resulting in a very tired long drive back to London! Lastly, there were extra charges that I had to pay for breakfast in my room that I was happy to pay for when I checked out. The receptionist, even though could hear how sleepy I was when she called to tell me about it, didnt even have the courtsey to suggest I pay for it when I am properly awake (hotels big on hospitality and highly rated customer service pick on such cues) considering it was 7 and checkout was 11am. I was told this wasnt possible and then had to stay up & wait for housekeeping to come and charge me for the 5 pounds. Overall, very poor service from various members of staff. Parking is another issue here where I saw a few customers complaining about not having a spot despite booking for one. I parked in the stadium a few minutes walk from the hotel. Overall I would say the staff needs training around hospitality as with the current state of affairs, I dont think many would come back.