New Freedom Vacation Packages

Personel was nice. Swimming pool was great. Unfortunately room was dirty and had spiders and centipedes. No accommodations were made, nor partial refund.

Just left this morning; we stayed for four nights. My family was vacationing here because of Hershey attractions. After checking in, I received a text saying housekeeping would be provided every three days so I requested housekeeping services each morning when we left. The result each day was disappointing. The used towels were replaced with clean ones and the sheets on the beds were pulled up but with no care to even them or smooth them, and the garbage cans were emptied. That was the extent of the service provided. Nothing was actually cleaned. Additionally, the sheets weren’t changed once during our stay. The fan in the bathroom was ineffective and every surface got soaked with condensate every time someone showered. The beds were definitely older and your sleep was disturbed by the other person moving and shifting throughout the night; not to mention the fitted sheetskept popping off the corners. In general, the bedroom and bathroom linens were poor quality. The continental breakfast was pretty much the exact same every morning and was sub par. There was a small amount of counter space and it was challenging to navigate the other guests in the tight quarters. No fresh fruit. For the last two nights of our stay we discovered after we had lugged all our bags up the stairs to our room that our keys no longer worked and one of us had to go back down to the front desk to get them sorted out. We won’t be back. The air conditioner worked well and we didn’t notice much noise.

We booked two rooms on the second floor. One had a large amount of damage to the ceiling. The other had bloodstained bedsheets. Breakfast was subpar. We've stayed here two years in a row, but this year the negatives outweighed the positives. We will look elsewhere if we return to Hershey.