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Hotel de l'Ecluse

3.0 star property
Hotel in Neuchatel with a coffee shop and a bar

Choose dates to view prices

Photo gallery for Hotel de l'Ecluse

Reception
Interior
Interior
Daily buffet breakfast (CHF 18 per person)
1 bedroom, premium bedding, minibar, individually decorated
In the heart of the city, Hotel de l'Ecluse offers a haven with a charming terrace and coffee shop. Connect to in-room WiFi, indulge in dry cleaning/laundry services or unwind at the bar. The multilingual staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping
  • Pet-friendly

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Double Room Single Use, 1 Queen Bed

1 bedroom, premium bedding, minibar, individually decorated

Classic Double Room Single Use, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually decorated
Heating
Kitchen
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Individually decorated
Heating
Kitchen
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Hair dryer
  • Sleeps 3
  • 1 Double Bed
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About the area

Located in Neuchatel, Hotel de l'Ecluse is in the city center and near a boardwalk/promenade. Château d’Auvernier and Domaine de Chambleau are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chasseral Nature Park and Doubs Nature Park. Place Pury and Botantical Garden are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Neuchatel travel guideOpens in a new window
Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000

What's nearby

  • Chateau de Neuchâtel - 3 min walk - 0.3 km
  • Lac de Neuchatel - 5 min walk - 0.4 km
  • Place Pury - 6 min walk - 0.6 km
  • Casino Neuchatel - 11 min walk - 1.0 km
  • Neuchatel Botanical Garden - 11 min walk - 1.0 km

Getting around

  • Neuchâtel Station - 13 min walk
  • Geneva International Airport (GVA) - 74 min drive

Restaurants

  • ‪La Turquoise Snack Bar - ‬4 min walk
  • Le Charlot
  • ‪Café du Cerf - ‬4 min walk
  • ‪Walder - Confiseree Chocolaterie - ‬4 min walk
  • ‪McDonald's - ‬4 min walk

About this property

Hotel de l'Ecluse

Hotel in the city center
At Hotel de l'Ecluse, you can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bicycle parking, and an elevator
  • Luggage storage, tour/ticket assistance, and smoke-free premises
  • Laundry services, multilingual staff, and a front-desk safe
Room features
All guestrooms are individually decorated, and feature comforts such as premium bedding, as well as thoughtful touches like free WiFi and minibars.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Languages

Arabic, English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Elevator (43 inch wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 40.0 per night
Cribs (infant beds) are available for CHF 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

Is Hotel de l'Ecluse pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel de l'Ecluse?

As of Aug 22, 2025, prices found for a 1-night stay for 2 adults at Hotel de l'Ecluse on Aug 24, 2025 start from CA $248.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel de l'Ecluse?

This property doesn't offer parking.

What time is check-in at Hotel de l'Ecluse?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel de l'Ecluse?

Check-out is at 11:00 AM.

Where is Hotel de l'Ecluse located?

Located in the heart of Neuchatel, this hotel is within a 5-minute walk of Prison Tower and Galerie Quint-Essences. Chateau de Neuchâtel and Place Pury are also within 10 minutes. Neuchâtel Station is 13 minutes by foot and Neuchatel (QNC-Neuchatel Train Station) is 13 minutes.

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Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 117 reviews
Rating 8 - Good. 50 out of 117 reviews
Rating 6 - Okay. 10 out of 117 reviews
Rating 4 - Poor. 3 out of 117 reviews
Rating 2 - Terrible. 2 out of 117 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023

2/10 Terrible

E. Michael

Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022

10/10 Excellent

Nicole

Stayed 3 nights in May 2025

10/10 Excellent

Marco

Stayed 2 nights in Apr 2025

8/10 Good

Agnès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Amenities
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025

10/10 Excellent

Marco

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Sven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

isabelle

Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2024

8/10 Good

Moreno

Stayed 1 night in Oct 2023

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und praktisch eingerichtet.
Stayed 2 nights in Jun 2023

8/10 Good

Sabrina

Stayed 2 nights in Jan 2023

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL A RECOMMANDER

Stayed 3 nights in Jun 2022

8/10 Good

Tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gerämiges Zimmer. Sehr ruhig.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neuchâtel bei Regen

Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Jul 2021

10/10 Excellent

Heidi

Stayed 1 night in Jul 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service

Gutes Hotel für Kurzaufenthalt

Insgesamt gute Übernachtungsmöglichkeit für eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine Vergünstigung (mind. CHF 25.00 pro 24h in umliegenden Parkhäusern!)
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N. Weisskopf

Super Zentrale Lage.
Stayed 3 nights in May 2021