Neihart Vacation Packages

The staff was amazing. So kind! Loved that there was coffee 24/7 available. The breakfast was really good. Good walking distance to so many good pubs & stores. The room was massive. My one issue was, our bathtub was not cleaned when we got there. Didn’t bother us too much, but it definitely wasn’t cleaned. Everything else was so phenomenal about the staff & property I would not let 1 forgotten bathtub hold anyone back from booking here!

There was no mini refrigerator in the room. It was supposed to be a handicapped room. There was one two-foot long handrail outside of the shower. The tub was difficult to step over to get inside. There was no mat or bottom of the shower to prevent slipping and I almost fell while trying to get in even hanging onto the shot rail. The noise was so loud from the equipment room located across from the room that i could still hear it with my noise canceling earplugs in when trying to sleep. The people above sounding like they were stomping when merely walking across the floor. The breakfast had little choice, scrabbled eggs that appeared to be made from powder, pancake machine that produced raw pancakes, oatmeal but the only hot water had one level which made soup not oatmeal and the cinnamon buns tasted day old if that fresh! No I won't be back there again! Sad if all the hotels have gotten this poor in service. No new towels unless you asked for them even though we stayed three nights. No cleaning of the rooms either during our stay. The night clerk was not friendly and snotty about when I asked about no new towel and no refrigerator. The parking was roped off near our entrance. The curbs were really high and my husband fell outside due to the slope of the sidewalk/hill where we did park. No we did not report it. No we will not sue but your facilities were not handicapped friendly.

Everything was fine except the broken toilet seat in room 411. Could not get it fixed so we just did our best. Staff was kind but seemed powerless to remedy our situation.

Everything was fine. I reserved a king but they did not have one when I checked in. The fridge in the room did not work, but not a big deal. The gym is limited, and no remotes for the TVs even though a request was made. Friendly pub/casino attached. Good service, pretty good food

Staff was great, friendly, easy access, room was clean.