Municipality of Jasper Vacation Packages

Staff were great , the breakfast was tasty but I feel the servers were understaffed for the amount of tables at the restaurant, we were there 4 nights. Our room was pet friendly but dirty ! The shower was very mouldy and the floor was gross and very dirty, the bed was comfy , but we couldn’t close the broken window to the noisy parking lot

Your staff is amazing especially the breakfast lady. We engoyed chatting with her and reviving recommendations of places to see in grand prairie. The room was clean and appreciate the powerful a/c in this warm weather. There was a huge issue that I suggest that should be taken care of right away. My husband and I and our eight year old daughter went swimming. My daughter proceeded to go down the slide, and as she entered into the pool, a rock punctured her foot. I went to the front desk, got the first aid kit to ban it up her foot because it was bleeding. My husband found the rock in the bottom of the pool. I understand it was a freak accident, but as we continue to swim, we found so many other pieces of rocks on the pool deck and inside the pool. The hot tub was extremely filthy.

Clean, big spacious updated room. Helpful staff

Newly renovated and very clean. No TSN on cable TV...!!

We decided to treat ourselves and book the two bedroom/ two suite that held two king beds and a jet tub. The pictures looked great, but the room was far more dated that the pictures showed. There were many maintenence problems in the room including multiple flickering lights (fully enclosed in domes so we couldn't just play around with the bulb), the jets weren't working on the jet tub- when we spoke to the front desk staff about this they were aware it was broken but didn't mention anything to us upon booking in. The worst was that the thermostat was locked at a preset temperature (19 degrees celcius) and the air conditioning was blasting all night. We did phone down for the code, the front desk staff had no clue how to adjust it and instead gave us a space heater. Oh and no continental breakfast! Not what i would expect for a $200 room. The room was clean however, with very comfortable king size beds, soft duvets and what I suspect were down pillows. It was spacious and at least had separate rooms for us and the kids. I typically don't complete reviews but this was disappointing for something that was suppose to be a treat.