Mt Vernon Vacation Packages

The hotel is a bit run down. Needs maintenance. There were some areas near the lobby that had torn carpet and exposed hardware. Just felt unkept and not to Sheraton standards.

This is my go to hotel for my business trips to Charlotte for years. But after finding out on this trip that there is a "Destination" fee per night, I will need to rethink my future stays . I am saddened by this surprise fee that was never there before in all the years I have stayed at the Westin. I was informed that this fee provides the guest with free attraction passes, a small credit for food at the hotel restaurant, enhanced WI-FI, elite green juice. I don't understand why/how this fee has been implemented as far as the hotel goes there has not been any upgrades to the property. It was a good stay overall, but unfortunately may be my last stay at this hotel. :(

Hidden fees and depending on which staff member you got you received different information! Parking, internet, food and “destination fee” were not relayed properly and felt deceptive. Room was nice however the ceiling looked as if recent water damage. The location is in heart of everything and I felt safe.

Everything about the property was fine, but in the room, not so much. When the sheets were pulled down on one of the beds, there was a spot of blood on the sheets. And old food had been left in the microwave. These problems were raised at the desk and to our delight, the room was comped!

Bathroom stopper was not functioning, the bathroom shower water kept filling up the water in the bathtub, it was not working properly and causing water to backup. The check-in was smooth, easy, and the receptionist was very pleasant and easy to work with.