Mrozy Wielkie Vacation Packages

Everything was nice and clean

Staff nice and helpful but room was just ok. Was missing a television, shower door was broken.

The room was spacious in the heart of Old Town Warsaw. Everything was within walking distance and the room was quiet facing the inside courtyard. The customer service was excellent, they offer breakfast if you wanted or walk down to the hundreds of cafes down the road to include McDonalds. Overall a great experience.

Staff at the front desk is unpleasant. When I booked my mom‘s the room I immediately texted the hotel that all is paid incl. breakfast and that mom should not be asked for any additional money at the time of checking in etc. Of course nobody „remember“ and the receptionist was adamant with the request that my mom pays upfront for bar use either 500zl or 100zl. Mom called me; I then talked over the phone with the receptionist and he still was pressing upfront payout incl. that he could send the link to pay to me. I was livid at that point. I asked to speak with the manager and mentioned that it is again the same story at this hotel. Eventually my mom signed the document that she will not be using anything from the room‘s bar. What the hotel did later was below 4-5 star hotel - they came and remove the room bar. I have never and my mom too, been treated at the top rated hotels like that. We will never stay in or recommend this hotel to anyone.