Monticello Vacation Packages

We had some difficulties at the cottage and it took until the following day for someone to reach us in spite of the fact that we called the emergency number. However, the matter was handled professionally the next day. They admitted their mistake and tried to correct it.

The Hotel is in a central location walkable to restaurants, some shopping. Parking was plentiful and included with our booking. Staff were friendly, especially the woman in the breakfast room. The included continental breakfast was fresh and offered a nice selection of typical breakfast items. The lobby, dining room were nicely decorated and very clean. Our room was located in the front multi storied section of the hotel and was clean and modern but the back section of the hotel looked like it might have been a motel at some point in time and the public areas we could see in that section seemed worn and in need of an update. We can't comment on the rooms in that section. We had never seen a bed as high as the one in our room. I am 5'8" and had problems getting in and out of the bed because of the 12+ inch thick mattress on top of a box spring. I think a shorter person would need a stool to get in and out of it. I don't believe the hotel has an elevator.

Very well maintained historical building and rooms inside. Super clean, comfortable, quiet and quaint.

Great location on the waterfront. Room was nice and staff friendly and helpful.

Not like the pictures. Was clean just older motel. Paid laundry on site was good.