Title: Sky Castles - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Sky Castles Apartments in Ocho Rios with kitchenettes and balconies ## Photo gallery for Sky Castles ![Outdoor pool - Sky Castles (Ocho Rios)](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/1341c0fb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool - Sky Castles (Ocho Rios)](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/d1e641af.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony - Sky Castles (Ocho Rios)](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/b07e383d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, iron/ironing board, rollaway beds, free WiFi - Sky Castles (Ocho Rios)](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/0f632e2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV - Sky Castles (Ocho Rios)](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/ffa518ed.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Sky Castles provides amenities like a terrace and a garden. Guests can connect to free in-room WiFi. ## Reviews 5.4 ## Popular amenities - Pool - Kitchen - Free WiFi - Air conditioning - Outdoor Space - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 15 - Jan. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=16367221&PinnedHotelID=16367221&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ### View all photos for Studio ![In-room safe, iron/ironing board, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/0f632e2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer TV Ceiling fan Separate bedroom Private bathroom - 1 bedroom - Ocean view - Sleeps 3 - 1 Double Bed ### View all photos for One Bedroom ![In-room safe, iron/ironing board, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/17000000/16370000/16367300/16367221/0f632e2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom ### Highlights Balcony Air conditioning Kitchenette Full-sized refrigerator/freezer TV Ceiling fan 2 bedrooms Private bathroom - 2 bedrooms - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMontego-Bay-Hotels-Sky-Castles.h16367221.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMontego-Bay-Hotels-Sky-Castles.h16367221.Hotel-Information) ## About the area Located in Ocho Rios, Sky Castles is near the beach. Ocho Rios Fort and Ocho Rios Clock Tower are local landmarks, and some of the area's attractions include Reggae Xplosion Museum and Shaw Park Botanical Gardens. Jamaican Bobsled Rollercoaster and Prospect Plantation are also worth visiting. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. [Visit our Ocho Rios travel guide](https://www.expedia.ca/Ocho-Rios.dx553248635209673480) [View more Apartments in Ocho Rios](https://www.expedia.ca/Ocho-Rios-Apartments.d553248635209673480-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.40671%2C-77.11284&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cYIso0iARMZ9hxun3LjLuf4RrwM=) Columbus Heights, Ocho Rios ### What's nearby - Island Village \- 4 min walk \- 0.4 km - Turtle River Park \- 7 min walk \- 0.7 km - Turtle Beach \- 10 min walk \- 0.9 km - Ocho Rios Fort \- 10 min walk \- 0.9 km - Ocho Rios Craft Market \- 15 min walk \- 1.3 km ### Getting around - Ocho Rios (OCJ-Ian Fleming Intl.) - 22 min drive ### Restaurants - ‪Boulangerie - ‬3 min drive - ‪KFC - ‬10 min walk - ‪Gondola - ‬18 min walk - ‪Moon Palace Loud bar - ‬20 min walk - ‪Mongoose Jamaica - ‬16 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Sky Castles Apartments in Ocho Rios with kitchenettes and balconies This apartment building features an outdoor pool and a garden. Each apartment provides a TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Free WiFi, a balcony, and a ceiling fan are among the other amenities available to guests. Sky Castles offers 50 air-conditioned accommodations with safes and irons/ironing boards. Rooms open to balconies. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels. Housekeeping is provided daily. Recreational amenities at the apartment include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![On the beach, white sand](https://images.trvl-media.com/lodging/61000000/60640000/60633600/60633546/3d1ce3b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fisherman's Point Beach Resort Ocho Rios - Pool - Kitchen - Parking included - Free WiFi 7.4 Good 6 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=60633546&PinnedHotelID=60633546&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach](https://images.trvl-media.com/lodging/1000000/910000/903200/903195/62063e04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fisherman's Point Resort Ocho Rios - Pool - Kitchen - Parking included - Free WiFi 5.8 515 reviews CA $109 CA $143 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=903195&PinnedHotelID=903195&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/116000000/115930000/115926000/115925949/e6619f44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DeJean Ocho Rios - Pool - Kitchen - Parking included - Free WiFi 8.0 Very good 1 review CA $193 CA $293 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=115925949&PinnedHotelID=115925949&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/75000000/74870000/74867300/74867266/9e63ef6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Stay Seaside Studio Sandcastles Ocho Rios Ocho Rios - Pool - Kitchen - Air conditioning - Gym [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=74867266&PinnedHotelID=74867266&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach towels](https://images.trvl-media.com/lodging/103000000/102760000/102757700/102757613/f4e57005.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment E6 Tower Isle - Pool - Parking included - Free WiFi - Air conditioning 8.6 Excellent 34 reviews CA $150 CA $166 total includes taxes & fees Jan 21 - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 6.2 742 reviews CA $75 CA $95 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=886304&PinnedHotelID=886304&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/28000000/27380000/27374800/27374778/d1e9dfd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hillview at Mystic Ridge Ocho Rios - Pool - Spa - Parking included - Free WiFi 7.2 Good 351 reviews CA $128 CA $143 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=27374778&PinnedHotelID=27374778&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/39000000/38090000/38080800/38080738/w1345h822x3y0-a90c7dac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandcastles Beach Studio Ocho Rios - Pool - Free WiFi - Air conditioning 6.2 25 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=38080738&PinnedHotelID=38080738&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - White sand beach nearby ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge ### Kitchenette - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Stovetop ### Bedrooms - Bedsheets provided - Rollaway/extra bed: USD 20 per night ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Towels provided ### Entertainment - TV with cable channels ### Outdoor areas - Balcony - Garden - Terrace ### Comfort - Air conditioning - Ceiling fan ### Pets - No pets allowed ### Suitability/Accessibility - No elevator - Designated smoking areas ### Services and conveniences - Daily housekeeping - Iron/ironing board - Safe ### Things to do - Kayaking nearby - Scuba diving nearby - Snorkeling nearby - Surfing/bodyboarding nearby - Water skiing nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - 3 floors - 5 buildings - 50 units - Built in 1976 - Garden ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 5:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation There is no front desk at this property The check-in location differs from the property location; go to: \[At Fisherman's Point\] Guests must contact the property in advance for check-in instructions; access will be through a private entrance If you arrive at the property after hours, you'll need to check in at an alternate location: \[Fishermans Point\] To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 20 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 10.0 per stay - Cleaning fee: USD 10 per accommodation, per night (varies per unit) We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 50 per person (roundtrip) - Airport shuttle fee per child: USD 25 (roundtrip), (from 3 to 12 years old) - Housekeeping is available for an additional fee - Rollaway bed fee: USD 20 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention This property does not have elevators ### Property is also known as Sky Castles Condo Ocho Rios Sky Castles Condo Sky Castles Ocho Rios Sky Castles Jamaica/Ocho Rios Sky Castles Hotel Ocho Rios Sky Castles Apartment Sky Castles Ocho Rios Sky Castles Apartment Ocho Rios ## Frequently asked questions ### Does Sky Castles have a pool? ### Is Sky Castles pet-friendly? ### How much is parking? ### What time is check-in at Sky Castles? ### What time is check-out at Sky Castles? ### Does Sky Castles provide a shuttle to the airport? ### Where is Sky Castles located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sky Castles Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 5.6 Cleanliness ### 9.4 Location ### 5.2 Staff & service ### 5.2 Property conditions & facilities 10 - Excellent 5 8 - Good 4 6 - Okay 10 4 - Poor 1 2 - Terrible 12 ## Reviews ### 10/10 Excellent #### Ian Jul 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The most amazing staff. Communication is the best of any hotel ever booked EVER!!!! Love you guys. See you soon. ##### Ian Stayed 1 night in May 2025 ### 6/10 Okay #### Rose Sep 6, 2023 Disliked: Communication Was an ok experience ##### Rose Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Maxine Jan 1, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere ##### Maxine Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Veronica Mar 19, 2023 Liked: Communication The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off ##### Veronica Stayed 4 nights in Mar 2023 ### 6/10 Okay #### Erin Aug 8, 2017 Liked: Cleanliness, staff & service #### Sky Castles was ok Skycastles was a fair choice for a 2-day staycation. The property is older and some of the elements definitely need an upgrade. The air conditioning remote in the first room we were checked-in to was not working, so we couldn't turn it on. The front desk quickly swapped us to a new room. The air conditioning in the second room only kind of cooled the room, and the water in the bathroom only got to lukewarm. However, the rooms were clean and the customer service was good. ##### Erin Stayed 2 nights in Aug 2017 ### 2/10 Terrible #### Verified traveller Aug 16, 2023 Disliked: Cleanliness, room comfort #### Poor Condition This room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors. ##### Verified traveller Stayed 3 nights in Aug 2023 ### 2/10 Terrible #### Selina Jul 11, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Ich und meine bekannte mit der ich in der Unterkunft gewesen bin , können diese nicht weiter empfehlen. Wir haben erstmal 1.5 stunden gebracht um diese Wohnung zu finden, da es dort unterschiedliche Wohnungen gibt. Sicherheitspersonal war unfreundlich und wollte uns erst garnicht weiterhelfen. Die Wohnung selbst entspricht nicht den schönen Bildern . Die Küche bricht aus allen Ecken auseinander. Es ist zudem alles nicht sauber. Herdplatte kann man nur mit Gas anmachen. Grosse Armeisen laufen durch die Wohnung. Auf der Bettwäsche waren flecken drauf , Disco Lärm geht bis in die Nacht hinein und die Klima ist auch ständig ausgefallen . Am liebsten wäre ich wieder gefahren , aber leider war es Zeitlich zu spät. Diese Unterkunft ist das Geld leider überhaupt nicht wert. ##### Selina Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Verified traveller Aug 16, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication The lovely view, quiet friendly and lush green environment. ##### Verified traveller Stayed 3 nights in Aug 2021 ### 2/10 Terrible #### Verified traveller Aug 9, 2021 Disliked: Amenities, property conditions & facilities, communication The room was not prepared to accommodate visitors. The toilet had faeces in it, which indicated to me that the bathroom had not been cleaned. When we entered the room, it was overflowing with mosquitoes. The bedsheets felt dusty and there was a vase on a table that was breeding mosquito larvae. All indicating to me that this room, had not been cleaned and certainly had not been sanitized in preparation for guests. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 9, 2021 Disliked: Amenities, property conditions & facilities, communication I DIDNT ACTUALLY STAY WHERE I BOOKED. IN WAS PLACED AT FISHERMEN'S DOWN THE STREET AND IT WASNT A GOOD EXPERICE BECAUSE IT WASNT WHAT I BOOKED. ALSO I STAYED AT FISHERMEN BEFORE AND DIDNT LIKE IT THE FIRST TIME.THEY STAFFS ARE GREAT S THEY TRIED TO MAKE THINGS RIGHT BUT I WAS ALREADY UNCOMFORTABLE WITH THE WHOLE SITUATION OF NOT GETTING WHAT I BOOKED FOR. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 2/10 Terrible #### Michael Jan 7, 2021 Disliked: Cleanliness, room comfort, communication #### Bad experience, all around. -Mike C. Cleaning, staff communication, health, & overall comfort of the rooms where bellow standard at Fisherman's Point (Apartments). We had paid for an apartment at the nice Columbus Heights, but was reasigned due to Mngt admin error to a substandard room at Fisherman's Point. The list of unhealthy & dirty items are to long to list. Even now at 9:10 am I am at the front desk of the complex and no one is here to confirm my check-out or bill ( even though we had to pay to stay at a totally diffrent location last night for $189 USD plus Tax & Taxi.) I came back check-out. Sure each individial Apt./Condo is diffrent based on the owner, but the Mngt staff here clearly lacks the organization, communication, dedication, or hospitality skillset to help make anyone have a positive experience in my humble opion Ma'am/Sir! -Mike C. ##### Michael Stayed 1 night in Jan 2021 ### 8/10 Good #### luna Dec 13, 2020 Liked: Cleanliness, amenities Having the ability to cook whatever i wanted was a plus, rather than go out to get food I didnt like that the door to my patio wouldn't close properly after i had opened it ##### luna Stayed 3 nights in Dec 2020 ### 6/10 Okay #### Ro Jan 26, 2020 Disliked: Staff & service It was difficult to find the apartment. The guard just said go up the hill. ##### Ro Stayed 1 night in Jan 2020 ### 6/10 Okay #### richard Jan 26, 2020 Disliked: Cleanliness, property conditions & facilities No power from around 1am until check out, no access to wifi or tv, place was ants infested towels were of very poor quality. ##### richard Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Oct 3, 2019 Liked: Cleanliness, amenities Please let the guard give better directions to the rooms. Up the hill doesnt cut it ##### Verified traveller Stayed 1 night in Sep 2019 ### 6/10 Okay #### Kirk Nov 17, 2018 Disliked: Property conditions & facilities #### Needs updating Loved the area, in the heart of Ocho Rios. However, Sky Castles was not well maintained and the furniture was VERY dated. The kitchen and bath was also dated. The scenary was great and the staff was wonderful. ##### Kirk Stayed 1 night in Nov 2018 ### 2/10 Terrible #### Steve, Toronto Canada Aug 28, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Did not get to go to skype's Castle they give me a room by fisherman point. They said that something was wrong with the room at sky castle. So I do not know much about skycastle cuz I never been there. ##### Steve Stayed 8 nights in Aug 2018 ### 2/10 Terrible #### K, Houston, TX Jan 3, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible, Horrible Staff/Management Let me preface this by saying I did not stay in the hotel. Like many others I experienced issues trying to check in and eventually just gave up and left. I booked the hotel the day prior as my travel circumstances changed. When I showed up to the hotel they told me that they did not have my reservation on file. I showed the woman at the front desk who had an attitude problem from the beginning my expedia confirmation. She asked a gentleman to assist me. He apologized and told me my room would be ready in the next 30 minutes and asked me to wait. Now it was 4pm at the time so why I would have to wait when check in starts at 3pm is confusing to me, but i did as he asked and just waited. An hour passed and no one said anything to me. Didn't offer me water, didn't say it would be just a few minutes, nothing. I went back to the desk to speak with the girl with attitude problem and she says they can't find my reservation and I would need to email someone a copy. So I've sat here for an hour waiting on a room that wasn't even confirmed? What a waste of time! I must add that during this time the gentleman who assured me my room would be ready walks by with his things and leaves for the day. Also another woman arrives and she can't check in either and is told to wait. Guests who were actually staying at the hotel were coming in left and right complaining they had no towels and room service had not cleaned their room. I left. Can only imagine what the rooms are like! ##### K ### 6/10 Okay #### Lewi, St Mary Jamaica Dec 19, 2016 Liked: Cleanliness #### Lovely property Nice place but need better maintenance. Reception and check in need to be at the same property. Overall the general service and accommodation need improvement to capitalize on this unique property which is second to none I have seen so far. ##### Lewi ### 6/10 Okay #### Andrew Feb 5, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication ##### Andrew Stayed 4 nights in Jan 2025 ### 2/10 Terrible #### Bunantie Aug 14, 2024 Disliked: Cleanliness, property conditions & facilities, communication ##### Bunantie Stayed 4 nights in Aug 2024 ### 8/10 Good #### LauriAnne Aug 27, 2023 ##### LauriAnne Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Steven Jul 28, 2022 ##### Steven Stayed 14 nights in Jul 2022 ### 2/10 Terrible #### Amila Mar 27, 2022 Disliked: Amenities, property conditions & facilities, communication ##### Amila Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Steven Feb 24, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Steven Stayed 14 nights in Feb 2022 ## Expedia's Latest Trends ### Hotels > [Royalton Negril, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Negril-Hotels-Royalton-Negril-Resort-Spa-All-Inclusive.h15921095.Hotel-Information) > > [Secrets St. James Montego Bay - 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