AX Hotel did the "basic hotel" thing well. There wasn't anything really exceptional about this hotel - and we were hoping that the extras that SHOULD have made Ax an exception hotel would be there. Alas, not.
The Expedia listing lists both a pool and a hot tub. It turns out there is only one lukewarm pool, outdoors. This is NOT a hot tub. I re-iterate... not a hot tub. Don't advertise it as such. It is at most 85 degrees fahrenheit. Hot tubs are 98 degrees or hotter by definition.
Additionally, there is under-bed lighting that cannot be turned off. It looks glorious and modern and certainly helps the pictures in the advertising look avant garde. But the fact that these lights are on all night in your room.. is frankly... form over function and is ridiculous. I found it difficult to sleep in a room with that amount of light.
Additionally, the air conditioning unit was on the verge of having a fan fail, and it churned and groaned all weekend. How has a staff cleaner not indicated this issue to maintenance for repair? Should I be bringing all of these obvious and glaring issues to management myself? Does the staff at Ax have any pride?
Also, it felt a little bit like the staff were far from interested in speaking English to English speaking guests. There was a very strong and visible reaction, at times, from some staff members when they were speaking English. It's Ironman weekend and fully 2/3 of your visitors to your lovely town are going to be speaking Eng.
