Save

New Palm Tree Hotel
3.0 star property

Comfortable Colonial hotel, walk to Holy Ghost Cathedral

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

New Palm Tree Hotel

Photo gallery for New Palm Tree Hotel

Balcony
Triple Room
Free daily cooked-to-order breakfast
Reception
Exterior

Overview of New Palm Tree Hotel

Reviews
6.0

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service

Explore the area

Map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100
  • Popular LocationShree Cutch Satsang Swaminarayan Temple16 min walk
  • Popular LocationFort Jesus17 min walk
  • Popular LocationMombasa Marine National Park6 min drive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Twin Room

Building design

Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 65 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 65 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 86 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Refrigerator
TV
Ceiling fan
Private bathroom
In-room safe
  • 484 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

Similar properties

Terrace/patio
City Centre Hotel
Pool
Breakfast included
Free WiFi
Restaurant
6.0 out of 10, (13)
The price is CA $45
per night
CA $53 total
includes taxes & fees
May 3 - May 4
City Centre Hotel

About the area

Mombasa

Located in Mombasa, New Palm Tree Hotel is in the city center and near a train station. Holy Ghost Cathedral and Shree Cutch Satsang Swaminarayan Temple are notable landmarks, and the area's natural beauty can be seen at Mombasa Marine National Park and Haller Park. Fort Jesus and Leven House are two other places to visit that come recommended.
Visit our Mombasa travel guideOpens in a new window

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 16 min walk
  • Fort Jesus - 17 min walk
  • Mombasa Marine National Park - 6 min drive
  • Nyali Beach - 25 min drive
  • Bamburi Beach - 30 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

  • Mackinon Market (Markiti) - 11 min walk
  • Barka Restaurant - 6 min walk
  • Pizza Inn - 11 min walk
  • Blue Room Restaurant and Ice Cream Parlour - 8 min walk
  • Qaffee Point - 6 min walk

About this property

New Palm Tree Hotel

Hotel near Fort Jesus
Located close to Holy Ghost Cathedral and Shree Cutch Satsang Swaminarayan Temple, New Palm Tree Hotel provides free cooked-to-order breakfast, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy African cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a business center.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A TV in the lobby, smoke-free premises, and a porter/bellhop
Room features
All guestrooms at New Palm Tree Hotel boast perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers
  • Refrigerators, ceiling fans, and daily housekeeping

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–9:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Kitobero Cafe

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1954
  • Colonial architecture
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 21-inch TV

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4 AM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KES 1500 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Is New Palm Tree Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Palm Tree Hotel?

Self parking is free at this property.

What time is check-in at New Palm Tree Hotel?

Check-in start time: noon; Check-in end time: 4 AM.

What time is check-out at New Palm Tree Hotel?

Check-out is at 10 AM.

Does New Palm Tree Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 1500 per vehicle applies.

Where is New Palm Tree Hotel located?

Located in the heart of Mombasa, this hotel is within 1 mi (2 km) of Holy Ghost Cathedral, Shree Cutch Satsang Swaminarayan Temple, and Fort Jesus. Leven House and Mombasa Marine National Park are also within 6 mi (10 km).

New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews" "
Rating 8 - Good. 21 out of 87 reviews" "
Rating 6 - Okay. 29 out of 87 reviews" "
Rating 4 - Poor. 21 out of 87 reviews" "
Rating 2 - Terrible. 9 out of 87 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

MAY

Disliked: Cleanliness
to girls from Norwegian
The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 Poor

P&D, Canada

Disliked: Property conditions & facilities, room comfort
No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018

8/10 Good

Mariuza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018

2/10 Terrible

q, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018

10/10 Excellent

Hillary kipkirui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017