Moja Tours and Activities

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.

We couldn’t use any amenities due to loss of Power and Water for almost 24 hours. We had no flashlights to get to our room. No Emergency lights Anywhere! No way to charge our phones to use our own flashlights. They provided no bottled water. No vouchers were offered for food. We were not offered the Credit for a hotel that was not usable. They said there was security, I never saw anyone. Our electronic keys didn’t work and had to be taken to my room up dark, spiral staircase. This was a horrible experience at Downtown Camper Stockholm. Most disappointing was no compensation or other accommodations offered.