I’ll start with the good. The front desk staff and head housekeeper were all amazing! Super friendly and helpful. We also loved the outdoor area.
On the other hand…the pool area was not well kept - always hair all over the floor, dust bunnies in the corners, etc. The bedding for the fold out sleeper was with the front desk so along with a full luggage rack, I was then handed a giant bag that I had to carry up to our room as well. Not a big deal, but a small act of customer service and offering to bring it up would have been more than welcomed after a long drive and trying to wrangle the kids. Also, my biggest issue came with housekeeping. We were there for 8 days and were told in the beginning that they wouldn’t be coming; no big deal. A few days in I went to the front desk and mentioned we needed towels, trash taken out, and toilet paper. We came back from swimming to find a stack of towels, 2 rolls of toilet paper, and trash bags - great, right? Wrong. The dirty towels were still in the corner where I left them & trash in the same place. I had tried to be considerate and condensed everything in the same area to make it easy for housekeeping to grab. Yet, the lack of effort to remove dirty towels and the trash, or to even put the fresh towels away…blew my mind.
I’d stay again for a night, maybe two, but definitely not any longer.