Milwaukee River Walk Tours and Activities

Things have gone down hill. We used to love the iron horse and it was always a unique, cool place to stay but this last stay was not what we experienced in the past. First the staff no longer are in uniforms. One staff member was wondering around (not sure what he was even doing) in blue jeans and “staff” shirt, the night hostess was in a black iron horse tshirt and black biking shorts, the morning hostess was in a light pink tshirt and pink sweat pants, and bar staff all in jeans and iron horse tshirts. The lobby ac was not working, it was unexpectedly warm, especially on the hottest week of the year. When we checked in we got our room and upon walking in, there was already someone’s stuff in that room. The hostess was nice about the whole thing and switched us to another room. The new room had wall molding peel off the wall, the carpet was bunching up in one spot, the toilet leaked around the base and again the AC never got cold. Wouldn’t get below 75*. After dinner we wanted to go to the bar but the inside bar was closed and only the patio open. That bar had a much smaller selection of drinks than expected. There was also a security guard pacing around the patio. He was just wearing black pants and a “security” tshirt. This was very tacky and unnecessary. For a hotel with so much potential to offer an amazing and unique experience it was sad to see it in this state. We will not be returning until the aura and prestige of the original iron horse returns.

The hotel staff were very friendly and helpful. A couple of things surprised me about this hotel: the lack of a microwave in the room, which I honestly didn’t notice when I booked the room as I’ve never not had one. I also saw a lot of dust along the baseboards in the bathroom and in the towel cubby. Like quite the build up of dust debris. Otherwise the hotel was beautiful and food was delicious.

Only there two nights but really enjoyed it! Room was lovely, breakfast nice, bar good and staff were even better.