Metro Market Tours and Activities

Avoid at any cost ❌ Do yourself a favor and stay away Arrived at almost 4 PM yet I had to wait for my room in the lobby ! The reception staff are unprofessional , undertrained, Impolite and manipulators when I asked for 1 hour late check out considering I had to wait for my room after 4 PM the morning shift would ask you to come and ask the evening shift whom they gonna ask you to ask the night shift whom they gonna ask you to wake up early and come to the desk to ask the morning shift again ! All of which is a disgusting practice they are all well trained on. even though they know I was not satisfied about the fact that I got my room late. Room is way outdated , dirty , toilet stinks , the furniture is old rusty and outdated nothing like what is shown online. there was variety of insects in the room ( ants , bed bugs) Stained disgusting looking bed sheets and pillow cases! Food is unhygienic , taste awful and very poor options fortunate enough I went to a proper restaurant in Nama bay for dinner and i didn’t eat anything out of this buffet I met couple of other guests in the lobby who got food poisoning as they were trying to buy medicine from the next door pharmacy. No body seemed to care at check out the receptionist took the key without looking at my face ,he never asked how was my stay as they do elsewhere , neither anyone from guest relation tried to call and ask how my stay was Rawan&(Mohamed night shift) (front desk) are completely unprofessional

We had a really enjoyable stay overall. The hotel was exceptionally clean, and it was clear that cleanliness is taken seriously. Staff were constantly cleaning and maintaining communal areas throughout the day, which made the whole resort feel very well cared for. The staff were generally very helpful, friendly, and welcoming throughout our stay. Some areas are a little dated and could benefit from some refurbishment. The gym, for example, feels quite old compared to other facilities on site. The food was perfectly fine, with plenty of choice available. As a family, however, we weren’t particularly excited by the main buffet. One slight disappointment was that much of the food seemed aimed at international tastes rather than offering more local Egyptian cuisine. When travelling abroad, we personally enjoy experiencing the local food culture, so it would have been nice to see more authentic Egyptian dishes available. There are also two à la carte restaurants that guests can book once as part of the all-inclusive package, with additional visits available at an extra cost. The beach bar is a nice alternative to the main buffet, particularly because some of the food is cooked fresh to order, including items such as burgers, pizza, chicken shish, and kofta. One tip for future guests: it’s worth comparing excursion prices before booking. The Old Market is directly opposite the hotel, and we found that some of the same excursions were available locally for significantly less

Hello, The hotel was decent, but definitely not a 9/10 as suggested by the recent Google and Hotels.com ratings. If you want to swim in the sea, it’s quite difficult. You can walk hundreds of meters without the water going above knee level, and then suddenly it becomes very deep with waves. On top of that, it was extremely windy—we couldn’t even sit on the balcony facing the beach, despite the amazing view, which was actually the best part of our holiday. The food quality and variety were around 6/10 or 7/10 at best. The salad greens were not cleaned properly and often had dust and dirt on them. The alcoholic drink selection was very poor, and they were serving drinks in old blue acrylic cups at the pool and beach bars, which didn’t feel hygienic. There was only one beer brand available (an Egyptian brand, which was actually a decent lager), and they didn’t seem to have bartenders, so the cocktail menu was very limited and the quality was poor. The cleanliness of the beach, room, pool, and common areas was fine. There were some shops and markets on the property, but the sellers felt dishonest and overpriced. The security staff at the main gate asked for room numbers every time we entered or left the hotel, whether by car or on foot. Supposedly this was for record-keeping, but it felt uncomfortable and insecure to have hotel staff know exactly when we were or weren’t in the room. That should remain private. Overall, I would rate the hotel around 6/10 or 7/10 at most.