The hotel property is very beautiful and clean. The staff was very kind and accomodating with all our needs. The room was spacious and had an amazing view.
Nevertheless, there were a few dissapointments we feel are important to mention -
1) There is no wifi in the rooms and in this day and age it should be a given.
2) We found it dissapointing to have to pay for ice?
3)There was a very unpleasant smell that we noticed in the evening on our outside balcony - we were not sure if it was sewage or ?
4)We had a do not disturb sign on our door and when we stepped out and returned we found our room had been accessed and cleaned.
5)Breakfast was decent, but dinner was dissapointing.
6)No table or anywhere to put your suitcase?
7) No coffee cups or glasses in the room - only two paper cups.
8) The biggest concern is the manner that your staff Nancy spoke to one of us when we called to inquire about services and accomodation options. She was incredibly rude and dissmisive and came across as if our questions were an incovenience to her.
Overall the hotel is really nice and we would return.
Hopefully the above issues could be attended to, especially with respect to your one rude staff member.
Jeff & Ale