Title: Hacienda Sacnicte - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Sacnicte Colonial hotel with spa services and an outdoor pool ![Front of property](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/a2ed0634.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/855b74b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/a3adaace.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/w1920h1275x0y0-f3044cf6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/dcd1b06f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hacienda Sacnicte offers peaceful boutique accommodations near the Kinich Kak Moo Ruins. Guests can browse the library, sip cocktails at the bar, or relax by the outdoor pool with sun loungers and umbrellas. 9.0 Wonderful ## Popular amenities - - Bar - Spa - Pool - Housekeeping - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=8773029&PinnedHotelID=8773029&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe Room](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/d18fffb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Patio Separate sitting area Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Private bathroom - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Master Suite](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/a3adaace.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 9.4 Exceptional 10 reviews ### Highlights Patio Separate sitting area Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Day bed - 753 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Presidential Suite](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/561d8501.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 10.0 Exceptional 1 review ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Private bathroom Free bottled water - 1033 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Queen Bed ![Deluxe Room, 2 Double Beds](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/cb05a070.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 9.0 Wonderful 4 reviews ### Highlights Patio Separate sitting area Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Private bathroom - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ![Master Suite, 2 Double Beds](https://images.trvl-media.com/lodging/9000000/8780000/8773100/8773029/d8abfa9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite, 2 Double Beds 8.6 Excellent 4 reviews ### Highlights Patio Separate sitting area Individually furnished Individually decorated Air conditioning Separate bedroom Ceiling fan Private bathroom - 753 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Breakfast, lunch, dinner served; 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Sacnicte.h8773029.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Sacnicte.h8773029.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.97097%2C-88.98265&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iy9i3Fswe8WY0UHh_db6IX8qz4A=) Carr. Izamal Tekal de Venegas KM 5, Lote 300, Izamal, YUC, 97541 #### What's nearby - Kinich Kak Moo Ruins - 9 min drive - 6.0 km - Itzamna Park - 10 min drive - 6.3 km - Hecho a Mano - 10 min drive - 6.3 km - Convent of San Antonio de Padua - 10 min drive - 6.3 km - Centro Cultural y Artesanal - 10 min drive - 6.3 km #### Getting around - Mérida International Airport (MID) - 77 min drive #### Restaurants - ‪Restaurante Kinich - ‬6 min drive - ‪Restaurant Café "Los Arcos - ‬6 min drive - ‪Restaurante Zamna Izamal - ‬7 min drive - ‪Maria 33 - ‬6 min drive - ‪Flor De Izamal - ‬6 min drive ## About this property ### Hacienda Sacnicte Boutique hotel near Kinich Kak Moo Ruins A terrace, a garden, and a library are just a few of the amenities provided at Hacienda Sacnicte. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar. Other perks at this hotel include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and outdoor furniture - Luggage storage, 1 meeting room, and multilingual staff Room features All guestrooms are individually furnished, and offer comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and free bottled water. Other conveniences in all rooms include: - Bathrooms with showers and shampoo - Wardrobes/closets, separate sitting areas, and ceiling fans ## Similar properties ![Individually furnished, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/9000000/8420000/8411500/8411496/6820c46b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rinconada del Convento Izamal - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 270 reviews CA $70 CA $84 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=8411496&PinnedHotelID=8411496&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 8 PM, sun loungers](https://images.trvl-media.com/lodging/13000000/12250000/12246800/12246797/2e769e7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tuul Izamal - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 205 reviews CA $62 CA $75 total includes taxes & fees Nov 26 - 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Pool - Kitchen - Pet-friendly - Parking included 8.0 Very good 22 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=22245352&PinnedHotelID=22245352&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 15 per person - A bar/lounge ### Things to do - Library - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Guidebooks - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Garden - In a regional park - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) - Well-lit path to entrance ### More - 1 floor - 2 buildings - Banquet hall - Built in 1700 - Colonial architecture - Communal living room - Designated smoking areas - Mosquito nets - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer (on request) - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Desk - Individual decor - Individual furnishings - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 9:30 PM Front desk staffed during limited hours If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 100 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 15 per person - Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Parties and events are allowed on site Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hacienda Sacnicte Hotel Izamal Hacienda Sacnicte Hotel Hacienda Sacnicte Izamal Hacienda Sacnicte Hacienda Sacnicte Hotel Hacienda Sacnicte Izamal Hacienda Sacnicte Hotel Izamal ## Frequently asked questions ### Does Hacienda Sacnicte have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hacienda Sacnicte? > As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at Hacienda Sacnicte on Dec 2, 2025 start from CA $145.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Merida-Hotels-Hacienda-Sacnicte.h8773029.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hacienda Sacnicte pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Hacienda Sacnicte? > Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hacienda Sacnicte? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Hacienda Sacnicte provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 60 per vehicle applies. ### Where is Hacienda Sacnicte located? > Situated in the historical district, this hotel is 3.5 mi (5.6 km) from Kinich Kak Moo Ruins. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hacienda Sacnicte Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 139 8 - Good 35 6 - Okay 19 4 - Poor 5 2 - Terrible 6 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Nitin Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Guillermo was the nicest, sweetest and most competent server we had on our entire trip. Hold on to him, he’s a treasure ! ##### Nitin Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Rafael Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is just outside of town. It is a perfect little getaway to just get away and relax or just unwind. I highly recommend staying here at this hidden gem. More of a couples place but families welcomed. ![](https://a.travel-assets.com/ugc/hotel-reviews/bcce9d61-e30d-479d-9f14-5a9df5f84c1a-1754964009679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rafael Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Beth Apr 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff and good value The Hacienda is beautiful and simple and we enjoyed our stay. The staff are friendly and it was good value. It’s also very clean and the architecture is stunning. ![](https://a.travel-assets.com/ugc/hotel-reviews/39d871e8-02ea-404b-a9c0-29613671804d-1745778970955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69b89552-8f3b-4784-849c-17e2dfc170f8-1745778976694.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Sunken bath.](https://a.travel-assets.com/ugc/hotel-reviews/94c6a558-328c-442d-971b-eca51bce897e-1745778952781.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Poppy room](https://a.travel-assets.com/ugc/hotel-reviews/e3b3dfc4-b383-4c29-9236-707072acc683-1745778964543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Beth Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Elias David Feb 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a beautiful place We really enjoyed the room and the design of the hacienda ##### Elias David Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Christine Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quaint Beautiful Great breakfast And Izamal a short drive away is lovely to walk around too ##### Christine Stayed 1 night in Aug 2024 ### 8/10 Good #### claudia Sep 28, 2024 Liked: Cleanliness, property conditions & facilities A real hacienda to stay at, rooms were rustic but cool, a good experience over all ##### claudia Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Jaime Jan 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice echa uenda hotel Very nice ex hacienda transformed into a hotel Very good breakfast We liked our stay ##### Jaime Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Indigo Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is beautiful! The pictures don’t do it justice. I like that it was quiet. It isn’t near downtown Izamal but cabs are cheap about 250 pesos. Only 10 bedrooms available. My two complaints dinner was very slow. Took over an hour. I wish they would have brought our appetizer and drinks first but they brought everything at once. Second complaint there is only outdoor eating unless you decide to eat in your room in the dining area there were a lot of flies. I understand we were outdoors but it drove me crazy. But seriously don’t let that stop you from going that’s how beautiful this place is! ##### Indigo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Robert T Feb 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Had a great stay. The upgrade to the Master suite is a good investment ##### Robert T Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Mairghread Dec 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Third time here and love it every time!! ##### Mairghread Stayed 1 night in Dec 2023 ### 10/10 Excellent #### LENORE Jul 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities This Hacienda is beautiful. Each room is unique and beautiful and spotlessly clean. The food at the restaurant was very good. It’s only 10 minutes away from the beautiful town of Izamal so the location is perfect if you have a car. We loved this hotel and will definitely be back. ##### LENORE Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Heather Jan 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely spot for a couple of nights stay. The nicest place we stayed during our 2 weeks in Mexico. Beautiful quiet grounds. Good breakfast and dinners, good value. It's a few km outside of town of Izamal so best if you have rental car. ##### Heather Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Alix Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cosy ##### Alix Stayed 1 night in Mar 2024 ### 10/10 Excellent #### sherrill Feb 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful old Hacienda with very nice pool and restaurant. Gorgeous huge room and AC works great. Highly recommend this place if you want a real Yucatan experience ##### sherrill Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Daryl Feb 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are stunning. Carlos made the stay amazing. A very friendly experience. A must for anyone visiting the area. ##### Daryl Stayed 1 night in Feb 2023 ### 6/10 Okay #### Nora Jul 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities The property is beautiful. However I dislike some details . The room bathroom does not have a door and it is separated from bedroom only with a thin courtain. The bed mattress was bad. The AC unit is not enough to cool the room and the fan is very noisy. Restaurant is outdoors, in the patio, and there are no fans to keep the patio fresh. Restaurant did not have available all items mentioned in the menu. ![](https://a.travel-assets.com/ugc/hotel-reviews/f93c106f-b895-43d8-9d3c-f19fc1ec8d77-1751545089772.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d11d82e-7959-4fd1-9bf1-e3c53f879e2f-1751545086794.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nora Stayed 1 night in Jul 2025 ### 6/10 Okay #### Tina Feb 18, 2024 Liked: Cleanliness Disliked: Room comfort Charming but very very basic accommodation. Staff was very sweet but too few to handle all the guest. ##### Tina Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Mairghread Dec 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely property where you feel safe snd comfortable. It's awesome. ##### Mairghread Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Darren Apr 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very beautiful property... tranquil and well designed.... i wish there was coffee ready at 630 am.... but thats just me ##### Darren Stayed 2 nights in Apr 2024 ### 8/10 Good #### Oleksandr Sep 13, 2023 Liked: Cleanliness, staff & service, amenities Amazing place and we highly recommending it for couple or family vacation. We had few issues: we didn’t have remote from AC and after storm we didn’t have electricity for a day, internet is week. BUT it didn’t ruined our stay, we loved it and we will be back for sure! ##### Oleksandr Stayed 2 nights in Sep 2023 ### 8/10 Good #### Verified traveller Apr 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for rest and relaxation This is a beautiful and historical property meant for rest and relaxation. There are some pros and cons, as with every hotel. The pros are its location just five minutes by road to the town of Izamal and all its great sites, the hotel's beautiful decor that mixes traditional and modern touches, and the friendly staff. The cons are very low water pressure in the shower, somewhat uneventful food choices or taste, and the fact that the front desk closes at 9pm. On this last point, given that it's a small hotel and is located on a lonely road, I would be concerned to be the only guest on the property with nobody to help me with any emergency. Just something to consider. ##### Verified traveller Stayed 2 nights in Apr 2023 ### 6/10 Okay #### kimberly Dec 25, 2023 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities This could easily be 5 stars but the property maintenence is seriously lacking and the customer service is possibly the worst I have ever encountered. Do not expect a coffee, tea or water before 8am or after 8pm. ##### kimberly ### 2/10 Terrible #### Hector Omar Oct 1, 2023 Disliked: Staff & service, amenities, property conditions & facilities There was full of Bugs/Insects. Snake , Tarantula, Scorpion. I only stayed from 9PM until like 11PM for one night and since it was too late to drive off. I endes staying at my car until morning like 5AM. I tried emailing the staff. To please return my money for the next two nights. And they never contacted me back. ##### Hector Omar Stayed 3 nights in Sep 2023 ### 6/10 Okay #### Rupert Mar 24, 2024 Disliked: Staff & service This Haçienda is 9 minutes outside of town and surrounded by countryside The front and public parts of the hotel are very attractive and have a faded beauty that is lovely. Our room was fine if a little tired and needed some love. The young woman who checked us in may have been having a bad day but she was very short with us, looking pointedly at her watch as if to say our presence wasn’t convenient and quick to tell us what we couldn't do or have rather than what we could. We noticed she treated an elderly couple similarly later and even made them carry all their bags to their room in the grounds. The other staff were sweet but breakfast service was agonisingly slow. We checked out fast. Fine for an overnight but don’t seek it out unless you hear they’ve worked on the service! ##### Rupert Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Joseph Sep 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the most unique stay I've ever had. It is a converted Hacienda and the rooms have names, not numbers. We stayed in Poppy, one of the large rooms on the main building. The ceilings must have been 18 feet tall and the rooms are gorgeous. There is no door between the main room and the restroom; only a curtain. The shower is enormous and beautiful, but the water pressure was low. The included breakfast was delicious, but this is in the countryside and there are critters flying around. It's also incredibly warm. There's no parking lot, only a grassy area. You have to leave the road on a side road to get here, so don't turn exactly when the GPS tells you unless you want to drive down a rocky hill. The air conditioner doesn't keep it cool to American standards. You can use the Jet mode to get a little more air out of it. I also travel with a little USB fan. There is a ceiling fan that helps a little. We would stay here again. Izamal is a lovely city. This is about 3 mile out of town. The staff were very friendly. I speak Spanish so I don't know how well they speak English. ##### Joseph Stayed 2 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Reef Yucatan Hotel and Convention Center All Inclusive](https://www.expedia.ca/Merida-Hotels-Reef-Yucatan-All-Inclusive-Hotel-And-Convention-Center.h898378.Hotel-Information) > > [Hotels near Timmins and District Hospital](https://www.expedia.ca/Timmins-And-District-Hospital-Hotels.0-l553248621556207178-0.Travel-Guide-Filter-Hotels) > > [Hotels near Copley Square](https://www.expedia.ca/Copley-Square-Hotels.0-l6070057-0.Travel-Guide-Filter-Hotels) > > [Hotels in Tobermory](https://www.expedia.ca/Tobermory-Hotels.d59192.Travel-Guide-Hotels) > > [Hotel Catedral](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Catedral.h39209897.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Hotels near University of Alberta Hospital](https://www.expedia.ca/University-Of-Alberta-Hospital-Hotels.0-l6322879-0.Travel-Guide-Filter-Hotels) > > [RiverStone Condo Resort & Spa](https://www.expedia.ca/Pigeon-Forge-Hotels-RiverStone-Resort-Spa.h2745499.Hotel-Information) > > [Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Papagayo-Hotels-Planet-Hollywood-Beach-Resort-Costa-Rica-All-Inclusive.h21882911.Hotel-Information) > > [Vacation Homes Florida](https://www.expedia.ca/Florida-Private-Vacation-Homes.d211-aaPrivateVacationHomes.Travel-Guide-Accommodation) > > [Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Xcaret-Arte-All-Parks-And-Tours-All-Fun-Inclusive.h61500646.Hotel-Information) > > [Cheap Hotels in Punta Cana](https://www.expedia.ca/Punta-Cana-Hotels-Cheap-Hotels.0-0-d601906-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Lake Hotels in Muskoka District](https://www.expedia.ca/Destinations-In-Muskoka-District-Lake-Hotels.0-0-d6343146-tLakeHotels.Hotel-Filter-Destinations) > > [Hotels in Gili Islands](https://www.expedia.ca/Gili-Islands-Hotels.d6055723.Travel-Guide-Hotels) ### Flights > [flights from peterborough airport](https://www.expedia.ca/lp/airports/ypq/flights-from-peterborough-airport) > > [Flights from Porto (OPO) to Faro (FAO)](https://www.expedia.ca/lp/flights/opo/fao/porto-to-faro) > > [Flights from Vancouver (YVR) to Orlando (MCO)](https://www.expedia.ca/lp/flights/yvr/mco/vancouver-to-orlando) > > [Flights from Phoenix (AZA) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/aza/ywg/mesa-to-winnipeg) > > [Flights from Montreal (YUL) to Gravenhurst (YQA)](https://www.expedia.ca/lp/flights/yul/yqa/montreal-to-muskoka) > > [Flights from Toronto (YTZ) to New York (LGA)](https://www.expedia.ca/lp/flights/ytz/lga/toronto-to-new-york) > > [Flights from Vancouver (YVR) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Edmonton (YEG) to Nadi (NAN)](https://www.expedia.ca/lp/flights/yeg/nan/edmonton-to-nadi) > > [Flights from Montreal (YUL) to Athens (ATH)](https://www.expedia.ca/lp/flights/yul/ath/montreal-to-athens) ### Cars > [Car rentals in Italy](https://www.expedia.ca/Destinations-In-Italy.d86.Car-Rental-Destinations) ### Packages > [Kahalu'u Beach Park](https://www.expedia.ca/Kahaluu-Beach-Park-Kahaluu-Bay.d6125342.Vacation-Attraction) > > [Vietnam Vacations](https://www.expedia.ca/Vietnam.d194.Destination-Travel-Guides) > > [Reykjavik Vacations](https://www.expedia.ca/Reykjavik.d6054688.Destination-Travel-Guides)