Merese Hill Tours and Activities

Staff was really nice and clean rooms

Les employés font leur maximum pour nous satisfaire même si ça sort hors de leur responsabilités! Merci à Farouk - Ari - Harold et Ramong qui ont participés à rendre notre séjour des plus agréables Merci à toute l’équipe du seven secrets Même si on voulait quelque chose qu’ils n’avaient pas genre des jack fruits ils s’arrangeaient pour aller au marché en chercher On a jamais presque entendu dire non sur toutes nos demandes Merci

We picked Amber Beach Lombok for our anniversary trip (we stayed for 3 nights last week), and the basic comforts let this stay down. Our first room had no hot water, weak air conditioning, and a generator right next to it that ran loudly all night when the power went out. We barely slept. Staff moved us the next day, and the new room had working AC and hot water, but it had a persistent unpleasant smell [musty, drains, damp], and the TV WiFi did not really work. Our massage on day two was disrupted by noise from a broken pipe, and breakfast was average. After the room change, we did not raise the remaining issues with staff, as we did not feel further complaints would lead to meaningful action. The property needs maintenance attention on the essentials. At this price point, guests will expect hot water, cooling, and quiet to work from the start.