Mato Serrão Vacation Packages

This is a beautiful hotel in a great location. On arrival Delphine at reception was very warm,friendly and helpful. He greeted us warmly each day. The other reception staff were also wonderfully kind and helpful. The room was sparkling clean. The cleaners work particularly hard to maintain the cleanliness of the rooms daily. Janeth from the dining hall greeted us with a warm smile every morning that we went for breakfast. There is a great breakfast selection but will be slightly limited for those who are vegan. The pool isn’t huge but didn’t feel small either. Even with multiple families, there was enough space for everyone to have fun and play. I would say, they could do with having a few more sun loungers though.

I liked having the adult only pool area.

Rooms where very spacious and clean. Facilities all worked well. Everything went smoothly.

We stayed at Palmares Signature apartments a week with our 2 boys. The property is beautiful, modern, unique concept, great furniture, partial sea views from the terrace, fully stocked kitchen ( cuttlery, glasses, cups, pots and pans although we have not eaten in the apartment). The two rooms are connected thru a short outdoor hallway which offers privacy between the master/living room and the second room. The restaurant views are stunning. Cleaning staff were wonderful, always on time and did a great job. You need a car as Lagos is 12 min away. Unfortunately some things didn’t go smoothly hence the rating. The A/C in the main living area hasn’t worked. The room temp hovered around 25 until it fully died, leaking on the floor. Staff have offered to move us to a new room ( lower floor though) that had the same broken A/C. As the A/C was still working in the bedrooms we decided to not move.They brought a noisy portable A/C for living room with towels spread on the floor to contain the leak. The water was lukewarm until the last day when it was raised to a comfortable temperature. The breakfast was good quality, decent assortment but every day the same. After 7 days it got repetitive. The beds were not as comfortable as we were expecting from a resort of such caliber. There is construction at the property although they try to contain it. The windows are great at protecting the units from the construction noise. All in all was not the experience we were hoping for.