Marasovici Ethno-House Tours and Activities

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Så dålig service på hela stället. Riktig besvikelse. Sen städade städarskan bort vår medicin i badrummet och vägrade ta på sig skulden och noll kompensation. Så dåligt.

Comfortable and clean hotel an easy 10mins walk from Zadar old town. Rooms were spacious and had all amenities for our short stay. Staff welcoming and helpful. Really good breakfast choice and replenished often. Excellent value for the price. A couple of negatives though: 1) not particularly easy to find as hotel is surrounded by other buildings and the local area a bit run down 2) parking not the easiest if you come by car - we were lucky and managed to find a space quite close to hotel but generally street parking on first come, first served 3) water pressure can vary - was fine early morning but after breakfast water stopped for a while before returning. 4) the water and fruit juice from mixer and tasted very artificial. Overall, we were impressed with the hotel and think it deserves more than 3* but let down by the surrounding area. Would still stay again if returning.