4/10 – Médiocre
Emily
Voyage en famille avec de jeunes enfants
30 août 2025
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Property was great but it’s hard to enjoy when staff especially the upper management constantly harasses you and your group. We’re out at the pool and kids were all swimming having a great time. And of course kids will be kids. They’re laughing, yelling over another, just another day swimming outside. The staff member came out at 7pm and said we’re too loud and they completely kicked us all out and locked the gate to the pool because there’s one person in the room said we’re loud. It was 89 degrees at 7pm. The pool closes at 9pm. To kick out a bunch of families out of the pool in daylight, what would all the kids do? There’s nothing else around in the area. We paid for the hotel and its amenities. And another incident, I paid extra for late check out. The manager pound on my door at 10am and told me I’m supposed to be out right now in a rude way. I told her I paid for my late checkout, and she turned around without apologizing with an attitude.
The manager or upper staff member is a thick lady, short curly black hair with glasses on. About 5’6 and looks like she hates life. So rude and unprofessional.
Love the hotel but my family and I booked 6 rooms that we totally regret. We should’ve taken our business elsewhere that we’ll feel appreciated
Emily
Séjour de 2 nuits en août 2025
