4/5 Good
Verified traveller
11 Jun. 2021
Liked: Staff & service, amenities
Distance wise,it's very accessible. Hotel itself is at par enough,the only thing is the state of the carpet, I supposed I have expected as "a VIP" guest even if I used the hotel for quarantine only, I expected the room to be ready, like what they always do before,that services seems to suffer a bit knowing that the client will stay in the room for 10 days, I have expected the carpet and curtains,the whole room was dusted thoroughly before the client arrived. A couple of days staying in the room made me feel very stuffy. Anyway, I wish that someday,they would remove the carpet in all the rooms and just outside the room or in the hallway only. It is more healthier and room friendly in my opinion. Staff wise, in checking in,there was some confusion in paying not in cash but contactless but the reception staff did not seem to offer that options straight away like giving the gcash QR code in using for room services i.e pantry until I inquired again to the pantry itself and the staff have confirmed they do offer contactless payment. I could have save the limited cash I have since I was in quarantine for 10 days and not allowed to access outside my room. I also requested if they could just bill me for my food for my entire stay but this does not seem acceptable. Staff from pantry as usual are very professionals and all the staff involved in the catering service and so as the housekeeping people in extending and providing all my room requests i.e toiletries etc.. Thank you all.
Stayed 7 nights in Jun 2021