Macondo Labyrinth Tours and Activities

Excelente atención y limpieza en todas las áreas

Unfortunately - my partner slipped and fell on the stairs at the pool, it was bright out and slippery because they didn’t have towels for guests (they were being laundered when we arrived). Because there stairs were completely white, the delineation of the stairs was not easy to see. No staff (only fellow pool patrons) came to my partners aid. Only after making a complaint to staff, did they offer to send medical out to evaluate him. After the fact, I requested documentation from the hotel for the doctors notes, and at this point they have gone un answered. I simply wanted to make suggestions of ways they could make it safer for guests - but apparently they don’t seem interested in this. My partner has a bruised hand, shoulder and hip because of this incident.