Lowell Vacation Packages

My unit was okay until we went out on 7/12 to do some site seeing, we left our room air on 68 when we came back it was like a sauna. I complained and they said I should have left it on 60, which it didn't even go that low, then I thought I was getting a unit with a pool, which was not at this location. I liked the price & I did reserve 2 rooms for my stay. When checking in I had to put everything on a Credit Card, which I wasn't planing on doing, but I did. I had just opened a new credit card so all I had on me was a check to use for this, but they would not take it, Then they didn't take any checks, which was very inconvenient for me, but I did have another credit card that I was able to use. I also asked for extra towels on 7/11 & extra cups. Didn't get the towels until late 7/12 & then our trash was not taken out until 7/13. So that was not good for us. Our room was okay & I liked the price, but when I checkout they went to make sure the rooms were not damaged in any way before they gave me back my deposit. They were very rude as far as I am concerned. Telling me I should have put the room at 60 & not taking out my trash. I was only there to sleep, but they didn't even want to take anything off of my bill. I just thought rude. Like I said we were just there to sleep which we did. I paid for both rooms as we were there to celebrate my sister's 90 birthday. It was a wonderful trip for us to do that so, that will never be taken away from us.

Love The Equestrian!!! First class!

Good customer service

The hotel was being updated, it badly needed it. My room was in a state of decay, the toilet had mold around it, as did the shower. The bathroom door was badly deteriorating. It also had a musty smell. I always choose LaQuinta when traveling and this was the first one I was very disappointed in. The painters took up half of the breakfast room to eat. It ok the man 15 minutes to get to the desk to check us in, he was away that long. Very disappointing visit of 4 days.

Hotel is fine but parking is a pay with app in a lot city owns and run by California company. Guest before and after me had issues (ticket/app problems) I was told where I could park but was not told Hilton had reserved spaces I had to move my car questioning parking lot overnight parking.