Lisbon Vacation Packages

The place was nice and very family-friendly. I just wish they were more proactive with cleaning—if you don’t call for housekeeping or fresh towels, they won’t bring them. That said, the property itself was great. I loved the restaurants and activities they offered, and the staff was quick to resolve any issues. My only other complaint is the checkout time—10 a.m. feels too early, especially when check-in isn’t until 4 p.m. Overall, it’s a great place, and I would return.

Stay was great, it was smaller than what was pictured but still enough for the three of us. We were looking forward to the free transportation to Universal however it only runs a few hours in am and pm(odd times) and had to reserve 24hours in advance, which didn’t not work for us. So we had to pay for parking at the parks which house hours would’ve been mentioned beforehand.

The room was beautiful and spacious. Not many things to fo on the property like The westgate down the street but it was still enjoyable. The tvs need updated but thats a personal thing. The shower in our bedroom did not get hot but maintenance came and said the knob was installed wrong so there was nothing they could do at the moment. Thay wasnt too bad though. Everything else was perfect.

Hot water took a long time to flow, our oven was broken and needed to be fixed - and it was, the kitchen amenities were limited, the pool bars went mostly unstaffed, we did not have regular room cleaning and our room developed a foul smell over time. Pool towels were undersized and in short supply. Staff were helpful when asked, though there was not enough staff to handle all issues in a short amount of time. Bed was comfortable, the pullout couch was not. The toilet in the room was far too low to the ground.

The room was great. Large kitchen, bathroom and loved the balcony. The kids absolutely loved waking up to the ducks every morning! We used the pool every single day! Sometimes it was was crowded. I wish they would power wash the steps going up to the rooms to clean up the dirt and not make it not as dirty looking. There was an iron board at the bottom of our steps for 3 days. I'm not sure why. I wish they offered more games and activities later in the day. Then one day they were chopping up trees right in front of my car and wood chips everywhere. Probably an outside job but they parked right in front of it and just chipped away. Also, the weed smell from down below was not very friendly. Especially when you have young kids right above. I thought this was a smoke free resort! Overall the whole family had a great time just gotta keep the balcony doors shut from the weed smell from our neighbors down below!