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Shangri-La Lhasa

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Luxury
4.5 star property
8.6

Excellent

Tibetan sanctuary with mountain views

Altitude-acclimated guests unwind in the full-service Chi spa after exploring Tibet's cultural treasures. The hotel offers an impressive international buffet breakfast. Evenings bring relaxation at either of two outdoor pools with stunning Himalayan views.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
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Similar properties

View from property
The St. Regis Lhasa Resort
Chengguan District
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 63 reviews
The price is CA $295
CA $344 total
includes taxes & fees
May 24 - May 25
The St. Regis Lhasa Resort
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Policies

Check-in

Check-in start time: noon; Check-in end time: 6 PM
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 99 to 198 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Shangri-La Lhasa have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

How much does it cost to stay at Shangri-La Lhasa?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Lhasa on Jun 13, 2026 start from CA $270, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Lhasa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Lhasa?

Check-in start time: noon; Check-in end time: 6 PM.

What time is check-out at Shangri-La Lhasa?

Check-out is at noon.

Where is Shangri-La Lhasa located?

Located in Chengguan District, this luxury hotel is within a 15-minute walk of Tibet Museum, Norbulingka, and Lasa Museum. Potala Palace and Ramoche Temple are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 35 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 6 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

Reviews

Verified

10/10 Excellent

Julio

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent option!

Shangri-La Lhasa was absolutely amazing! The hotel was impeccable, beautiful and spacious rooms, and an unbelievable breakfast buffet Ashley Chen who works at the front desk was the best professional ever, so polite, fast, helpful and kind! I highly recommend this hotel.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Wing Yun

Liked: Cleanliness, amenities, property conditions & facilities
very good service
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Key landmarks within walking distance

Overall, very good. I you very high marks. Great check in staff. And great GM. Very personable.
Verified

10/10 Excellent

Claudio Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindas instalaciones, bien situado , gran vista

Hermosa Vista del Palacio de Potala, lindas instalaciones , muy buen servicio
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Ngat Yuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好是好就是有點舊了，早餐是非常不錯的，但是就價格來說還是偏貴
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

总体不错，服务有待改进

普通服务员对客人的服务意识欠佳
Stayed 2 nights in May 2021
Verified

8/10 Good

ming kuen

服務水準問題

整體來說真的不是五星飯店服務水準，可能是淡季，職員非常少，，入住感覺真的不好，員工服務不專業，我曾入住過曼谷、台灣、北京、香格里拉酒店，拉薩這間是我不喜歡的
Stayed 5 nights in Dec 2019
Verified

8/10 Good

DuckDuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間大，景觀好，員工有禮，整潔安靜。房間太悶，空氣不流通，要通知員工開窗，但開窗後卻很冷。房間有加濕器。
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner buffet is excellent. The room size is smaller comparing St Regis and steam sauna does not work.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

JS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. John was extreamly helpful and hospitable. He made check in a very pleasant experience and arranged amazing details for our friend who was having her birthday.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Due to lack of information from our side, about an extra visa for Tibet, I could not travel and lost a lot of money on my bookings! Thank you! I will not use your services again!
Stayed 4 nights in Aug 2019
Verified

8/10 Good

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
香格里拉酒店集团的酒店，其品质要求比较均衡，虽然拉萨的香格里拉酒店也属于不错，但是还有进步的空间。
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in lhasa

bery nice, and very good staff , fluent english. so satisfy
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Kim Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment is really comfortable
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Chinese service / Hong Kong prices

A good option for stays in Lhasa. Located in new Chinese area, but adjacent to Potala Palace. Hotel is in good condition. But prices are very high (think Hong Kong levels) but with service standards far below. Very few staff in hotel, and very few can speak even basic English. Horizon Club very poor value. One staff person only. Cannot speak any English. Very basic food offering. St Regis might be a better option? Certainly closer to Tibetan quarter.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

TSZ HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
真正五星級酒店的服務
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Wai Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大堂接待員十分友善，還替我們upgrade了房間，還幫了我們叫車。2樓的咖啡廳有小吃和沙拉，休閑很不錯，還有24小時的氧氣室，晚上有高山反應睡不著也不怕。
Stayed 6 nights in Jan 2019
Verified

6/10 Okay

C

Liked: Cleanliness, staff & service, property conditions & facilities
各樣設備都很好，特別是設有24小時氧吧。 可惜在不吸煙的房間經常聞到煙味。在控制除煙服務方面仍有改善空間，如果設有無煙房間樓層就更好了。
Stayed 6 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great reception Lily Yang, super friendly and helpful. The only thing is the room cleaning, not really thorough especially the bathtub... overall good hotel.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

PC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, nice facilities and friendly staff.
Stayed 5 nights in Dec 2018
Verified

10/10 Excellent

FABIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetacular

Hotel espetacular! Localização, serviços e infraestrutura. O serviço do Horozon Club no final do dia é um grande diferencial. Vista do quarto ao Potala é incrível.
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Lhasa

Great stay, best hotel in Lhasa
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Lujing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的体验

位置很好，房间可以看到布拉达宫，满月下，神圣又美丽
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

在拉萨算很好的酒店

酒店整体符合五星级标准，自助餐在西藏这地方已经算不错了，酒店客人还有折扣。去的时候酒店门口封路，到达的时候只好自己拖着大箱子走进去，好在离开的时候有车送到大路路口，可以步行到罗布林卡和布达拉宫，有的房间可以看到布达拉宫
Stayed 1 night in Aug 2018