Title: Hilton Garden Inn Leon - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hilton Garden Inn Leon Travelers can take a refreshing dip in the outdoor pool, relax in the spa tub, or maintain their fitness routine at the well-equipped gym ## Photo gallery for Hilton Garden Inn Leon ![Outdoor pool - Hilton Garden Inn Leon (León)](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/b543f735.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hilton Garden Inn Leon (León)](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/abd1bea7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Egyptian cotton sheets, premium bedding, in-room safe, desk - Hilton Garden Inn Leon (León)](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/81b5aefe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hilton Garden Inn Leon (León)](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/fc66f77d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hilton Garden Inn Leon (León)](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/f2809c1f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the business district, Hilton Garden Inn Leon offers relaxation and convenience. Guests enjoy the outdoor pool, spa tub, and fitness center. The hotel features an international cuisine restaurant and free WiFi, balancing comfort and productivity. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Hot tub - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 9 - Jan. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=26598739&PinnedHotelID=26598739&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Room, 1 King Bed ![Room, 1 King Bed | Bathroom](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/2a7fdaf1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.8 Exceptional 30 reviews ### Highlights Air conditioning LCD TV Egyptian cotton linens Premium bedding Hair dryer Private bathroom Coffee/tea maker Cable channels - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed | Living area](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/a3a5a3af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Air conditioning LCD TV Egyptian cotton linens Premium bedding Hair dryer Private bathroom Coffee/tea maker Cable channels - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible (Roll-In Shower) ![Egyptian cotton sheets, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/d6a368a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible (Roll-In Shower) 10.0 Exceptional 2 reviews ### Highlights Air conditioning LCD TV Egyptian cotton linens Premium bedding Hair dryer Private bathroom Coffee/tea maker Cable channels - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds ![Room, 2 Queen Beds](https://images.trvl-media.com/lodging/27000000/26600000/26598800/26598739/de4bda86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds 9.2 Wonderful 36 reviews ### Highlights Air conditioning LCD TV Egyptian cotton linens Premium bedding Hair dryer Private bathroom Coffee/tea maker Cable channels - 301 sq ft - Sleeps 4 - 2 Queen Beds ### Deluxe King Room - Sleeps 2 ### King Room - Sleeps 2 ### King Room With Roll-in Shower-Mobility Accessible - Sleeps 2 ### 2 Queen Beds Room - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLeon-Hotels-Hilton-Garden-Inn-Leon.h26598739.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLeon-Hotels-Hilton-Garden-Inn-Leon.h26598739.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.10796%2C-101.64386&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=eTd8OmLNdjTtNj7oGeCf1WmonNM=) Blvd. Adolfo Lopez Mateos 2126, León, GTO, 37510 #### What's nearby - Centro Max Shopping Center \- 14 min walk \- 1.2 km - Poliforum León Convention and Exhibition Center \- 15 min walk \- 1.3 km - León Stadium \- 3 min drive \- 3.1 km - Explora Science Center \- 3 min drive \- 2.3 km - Plaza del Zapato Commercial Center \- 3 min drive \- 3.5 km #### Getting around - Bajío Intl. Airport (BJX) - 20 min drive #### Restaurants - ‪Dairy Queen - ‬2 min walk - ‪Birria de Chivo Pechan - ‬8 min walk - ‪Almuerzos San Isidro - ‬8 min walk - ‪Pozole Los Arcos - ‬10 min walk - ‪La Isla Del Meson Jarocho - ‬9 min walk ## About this property ### Hilton Garden Inn Leon Hotel near Poliforum León Convention and Exhibition Center Located close to León Stadium, Hilton Garden Inn Leon provides laundry facilities, a bar, and a gym. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at the on-site international cuisine restaurant. In addition to a business center, guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), an electric car charging station, and a front-desk safe - An elevator, a banquet hall, and tour/ticket assistance - Guest reviews give top marks for the helpful staff and first-rate property condition Room features All 176 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to perks like free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with tubs or showers and free toiletries - 43-inch LCD TVs with cable channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/106000000/105590000/105586900/105586860/347f2dc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Noite Business Class León - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 689 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=105586860&PinnedHotelID=105586860&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/13000000/12340000/12334000/12333923/864cf9d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn by Hilton Leon Guanajuato León - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 1,001 reviews CA $99 CA $118 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=12333923&PinnedHotelID=12333923&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/70000000/69800000/69797100/69797042/e6476b7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Metria Hotel León - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 969 reviews CA $98 CA $119 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=69797042&PinnedHotelID=69797042&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/104000000/103770000/103764200/103764111/6fd2df25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galeria Plaza Leon León - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 565 reviews CA $129 CA $155 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=103764111&PinnedHotelID=103764111&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/6000000/5520000/5511600/5511583/525fc3b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Leon at the Poliforum La Martinica - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,005 reviews CA $136 CA $163 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=5511583&PinnedHotelID=5511583&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/20900/20818/b8e3cb75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Hotel Leon León - Pool - Hot tub - Spa - Parking included 9.4 Exceptional 1,001 reviews CA $211 CA $253 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=20818&PinnedHotelID=20818&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/47000000/46130000/46122200/46122172/6eddcaf1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Smart León Centro Max León - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 683 reviews CA $114 CA $137 total includes taxes & fees Jan 13 - Jan 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=46122172&PinnedHotelID=46122172&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/810000/802600/802579/acc322e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Convention Center by IHG León - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 937 reviews CA $99 CA $119 total includes taxes & fees Jan 12 - Jan 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=802579&PinnedHotelID=802579&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/970000/966700/966674/a49f73eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Poliforum Plaza Hotel Leon León - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 1,002 reviews CA $93 CA $112 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=966674&PinnedHotelID=966674&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/520000/519100/519020/7430ca79.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Leon León - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 797 reviews CA $86 CA $104 total includes taxes & fees Jan 9 - Jan 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=519020&PinnedHotelID=519020&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Daily cooked-to-order breakfast available 6:30 AM to noon for a fee: MXN 160 to 360 per person - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Gym - Hot tub - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 4 meeting rooms - Business center ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Elevator - Phone accessibility kit - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Egyptian cotton sheets ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 43-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Room service ### More - Air conditioning - Desk - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 160 to 360 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) ### We should mention No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as LQ Hotel Quinta Leon Poliforum LQ Hotel Quinta Poliforum LQ Quinta Leon Poliforum Quinta Wyndham Leon Hotel Quinta Wyndham Leon Hotel La Quinta by Wyndham Leon Leon Leon La Quinta by Wyndham Leon Hotel Hotel La Quinta by Wyndham Leon La Quinta by Wyndham Leon Leon LQ Hotel by La Quinta Leon Poliforum Quinta Wyndham Hotel Quinta Wyndham ## Frequently asked questions ### Does Hilton Garden Inn Leon have a pool? ### How much does it cost to stay at Hilton Garden Inn Leon? ### Is Hilton Garden Inn Leon pet-friendly? ### How much is parking? ### What time is check-in at Hilton Garden Inn Leon? ### What time is check-out at Hilton Garden Inn Leon? ### Where is Hilton Garden Inn Leon located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hilton Garden Inn Leon Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.2 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 729 8 - Good 180 6 - Okay 45 4 - Poor 23 2 - Terrible 24 ## Reviews ### 10/10 Excellent #### ramon Dec 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes very good service ##### ramon Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Anna Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The pool is on the second floor & has an amazing view of the mountains. I look forward to staying here again when in Leon. ##### Anna Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Cesar Dec 17, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Hotel is clean and nice. They lack on security in the parking lots. Someone broke into my car by breaking a window and stole several things from inside. They looked at the security footage and they were able to find a suspicious car driving in to the parking lot(underground). Parking should only be guest accessible ##### Cesar Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Cesar Apr 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful and location was great ##### Cesar Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Rosa M Jul 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean and very comfy beds. Staff is supper friendly and helpful. Close to many stores, restaurants and Costco. ##### Rosa M Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### akash Jun 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was nice. Good stay ##### akash Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Maria Guadalupe Oct 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was great, the bed its so comfortable ##### Maria Guadalupe Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Sonia Sep 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Safe close to shopping center breakfast was great and parking was really accessible. ##### Sonia Stayed 3 nights in Aug 2024 ### 8/10 Good #### Ariel May 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, well equipped rooms, good service. ##### Ariel Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Luz Feb 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love it. the staff was the best part of my stay, they were great ##### Luz Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Xiaoyan Oct 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love Hilton garden hotel, next time i will repeat order ##### Xiaoyan Stayed 2 nights in Oct 2024 ### 8/10 Good #### Fred Nov 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Kitchen and bar had much to be desired. Facility o really was clean and tidy ##### Fred Stayed 1 night in Oct 2024 ### 8/10 Good #### Natalie Apr 18, 2025 Liked: Staff & service, property conditions & facilities Parking underground great option. Room had a shower only, which is fine but water got all over the floor under the glass door. Staff was very friendly. Breakfast was included and had lots of choices. Also breakfast stayed open late which was good for our family. On a busier street but no street noise heard in room. Average hotel beds. Would stay again when traveling to Leon. ##### Natalie ### 10/10 Excellent #### Lucy Jun 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and quiet ##### Lucy Stayed 2 nights in Jun 2024 ### 8/10 Good #### Roxanne Oct 20, 2024 Liked: Amenities All was good except the breakfast. And all the coffee is cold well warm…. The bed is súper confortable and the shower is excellent ##### Roxanne Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Eduardo Aug 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities This Hotel is conveniently located on an important Blvd, close to the fair grounds, shopping malls, the most important exit of the City and it has a nice restaurant for breakfast, which is clean and healthy. Perhaps I would like them to change the breakfast menu everyday. For now, it's the same every day. But the attention is great, and friendly. Clean rooms and quiet, with sn impressive view of the city, especially at night. I like to come here everytime I visit Leon. Lots of patking as well. Swimming pool, gym, laundry service to your room. There are 3 elevators and private access with prox cards. ##### Eduardo Stayed 8 nights in Jul 2024 ### 8/10 Good #### Antonio Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an amazing stay at this hotel—everything about it was fantastic, from the accommodations to the incredible staff who went above and beyond to make us feel welcome. The only downside was the experience at the restaurant. We were a party of four, and while the food quality seemed fine, the service was very disorganized. They brought food for only two of us after 20 minutes, and the other two meals didn’t arrive even after another 15 minutes. Frustrated, we ended up canceling the rest of the order. The kitchen appeared to try blaming the waiter, but it was clear the issue stemmed from a lack of organization. While the restaurant experience was disappointing, it didn’t overshadow the overall quality of the hotel. I’m giving it 4 stars because everything else was truly wonderful. I’d stay here again but might think twice about dining on-site. ##### Antonio Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Juan Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was very nice and clean. Restaurant downstairs was nice. All around great experience. ##### Juan Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Alberto Nov 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service from all the staff in general . Parking spots are big and plenty of them. Breakfast is not included , but price is good for all you can eat buffet kids free but needs more options, I found it little limited and looks old. The plastic food containers looks old too! Limited space between them and hard to reach Lids are broken. No body soap available after 1st day And conditioner wasn’t fill up even I stayed 4 days. Pool is warm 28 degrees ! Dinner is great ! Good quality great taste ! Price average. Fan In the bathroom didn’t work !! I asked if they can Fix it or relocate me they just said will check it out or send someone but no one show up or give a reason why it doesn’t work or how it works, I asked many times seems like they just ignore me! room is beside main road might be noisy if you are a light sleeper. One of the guys wasn’t very polite when I ask if I can buy a bottle at midnight at reception. He was kind of making fun the way I asked In a rude way. Lady who did the check in wasn’t really polite either. Overall hotel is good I might come back. hopefully Reception people gets more manners training. ##### Alberto Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Zarhina Nov 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent customer service, clean rooms, very comfortable beds. Overall a great experience. I would book again. ##### Zarhina Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Salomon Aug 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel! ##### Salomon Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Francisco Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente habitacion ##### Francisco Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### ROCIO PAULINA Nov 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### ROCIO PAULINA Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Ricardo Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Ricardo Stayed 2 nights in Sep 2025 ### 8/10 Good #### Victor Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice ##### Victor Stayed 3 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - 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