Lake Pomacanchi Tours and Activities

Beautiful forested setting at the foot of Machu Picchu with excellent food and service.

The staff person was very helpful in taking my bags from the train station back to the hotel to store while I did a day trip to Machu Picchu. But my major disappointment with the hotel was that I had been told that I could have a portable air conditioner in my room (I’m very heat-sensitive), but it turned out that the “portable air conditioner” was nothing but a fan. It was very warm and humid during my time there, and I could not open the windows because there were no screens and mosquitoes could fly in. The sun shone harshly through the windows and made the room even warmer.

Location is excellent and is just a minute walk to the Bus station, Train Station and center. The AC was leaking water for the first 2 nights and was not working on the 3rd night when they shifted me to a new room. A floor fan was provided on request. The hotel is located right in front of train tracks and I have heard train go through a couple of times after 10 pm but it's not too bothersome if your room is situated on the stream side. Overall, I felt the price was too high for the quality of free breakfast and room. After staying for 3 nights they refused to provide an hour extension for checking out in spite of all the issues caused and have not even apologized nor compensated in anyway for the AC issues.