Lake Norman Tours and Activities

The room was clean. The staff was polite. The gym was AMAZING

Hotel and location was very accessible the the places I wanted to attend. My only concern and I think it should be shared. Upon my departure I received my receipt via email and a hardcopy with one amount. My billing statement reported something different, even though it was a small amount its the principle. After, speaking with a representative and a Supervisor my final receipt was modified 8 hours later with a charge, first it was a bottle water and then they changed it to taxes. PSA...please check your final receipt with your credit card billing statement to make sure it is accurate.

The manager did not respond to multiple attempts to reach him regarding the dryer not working. It’s important to understand that this is not a true hotel room or property, but extended stay apartments where long-term tenants reside in the same buildings as rooms that are rented for shorter stays. This caused an issue because our kids disturbed a downstairs neighbor while they were simply playing. There was no information left on how to dispose of trash, so we drove around with trash bags until we found the one dumpster for the entire property. The pool doesn’t look anything like it does in the photos, and its claim to be a “resort style” pool is a joke. There were cracks in the concrete and no shaded areas. The restrooms were not open at the pool and we had to walk into the front office dripping wet to locate a toilet.