Lake Long Tours and Activities

Our stay was wonderful. The staff were helpful and so nice. Perry was awesome! He was knowledgeable about the area and a good resource. The only bad part of our stay was that other guests would hang out in the courtyard and were very loud some nights. The hotel can’t control that, so I am not going to ding them for it! We will be coming back to New Orleans for sure 😊

I was really looking forward to visiting New Orleans for the first time and staying at this historic hotel. Unfortunately, our experience wasn’t what we expected. When we arrived, our room was very dirty, there was mold on the ceiling and in the bathroom, and several of the cabinets were broken. We brought these concerns to the hotel and requested a refund, ultimately deciding to move to another nearby hotel. I do want to recognize the staff, especially Leroy at the front desk. Leroy was incredibly accommodating and understanding throughout the situation. In particular, the person who helped with our refund request was extremely helpful and made a frustrating situation much easier to navigate. I really appreciate the way we were treated, and their kindness helped make the rest of our trip much better.