Lake Annette Vacation Packages

Hotel was very clean - was just after Argentina left so the hotel was still had their decor all over, but that was pretty cool. Room was great - except the AC wasn't consistent throughout the entire room, likely because of the rooms shape. Staff were very helpful, especially as it concerned parking. The day I left was the last day of free parking, though their back lot was not available during that time because of the break-down of the facility from Argentina's stay, so perhaps their back lot will remain free parking. All around a great hotel, with access to the tram, riverwalk, and right next to CPKC stadium.

Everything was just amazing!!

I am still waiting for reimbursement for no damages of a $100 hold on my credit card.

Staff was helpful and accomodating. Breakfast was good but more limited than in previous stays.

Everything was fine until it was time to go to sleep the first night and our daughter pulled back her covers to get into bed. The comforter on the bed was so filthy dirty with stains that we could see them with just one dim light on. The staff who came to switch it out actually took pictures of it before taking it away. It was vet poor hygiene on their part. When we asked to speak to a manager there was always an excuse or response of why he was so busy that we couldn’t. We left an email and a voicemail and my husband even waited in the lobby for him. There’s just some basic things you should be able to count on when you stay at a hotel like this and clean bedding is one of those things. Based on the price point of this hotel I definitely expected better and would hope the management staff would at the very least take some time to say I’m sorry and take accountability for the hotel.