LM&M Railroad Tours and Activities

The overall experience was great. The staff was extremely friendly and helpful, especially at the reception. However, the experience with the breakfast buffet staff was not as positive—one staff member seemed to watch our every movement, which was off-putting. The hotel itself is nice, but it definitely needs to be revamped, as the furniture and amenities, such as the gym, feel outdated.

The property was well maintained and staff was friendly. The hotel is beautiful as a historical building. The prices were good and my stay was good.

Stayed at The Clair for 3 nights recently. The front desk staff was very efficient and welcoming throughout the stay. The location was very convenient, and overall the hotel was fairly quiet — even being on the 3rd floor near the pool area, hallway noise was minimal. The hotel was renovated a few years ago, according to staff, and while everything appeared to be in acceptable condition from a maintenance standpoint, the overall design direction felt confused. It seemed to attempt a semi–Art Deco update, but it never fully came together. There were still traces of what may have been the original Holiday Inn / influence underneath, and honestly, embracing and refining that into a cleaner Updated Mid-Century Modern concept would likely have created a much stronger identity. Unfortunately, the rooms carried the same somewhat dull and heavy atmosphere as the lobby and common areas. Housekeeping also missed a few details during the stay — we had to request fresh coffee mugs, and the drinking glasses were never replaced during the three nights. Overall, the stay was comfortable enough because of the quiet environment, efficient staff, and convenient location, but the property could benefit from a more cohesive design vision and tighter housekeeping attention.